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Expression of Interest: Customer Data & AI Senior Consultants / Managers



Software Engineering, Customer Service, Data Science
Redmond, WA, USA
Posted on Friday, June 14, 2024

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at

The Work:​

Data & AI team within Accenture Song focuses on helping clients drive Marketing performance optimization through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries.

By joining us, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.

We are seeking expression of interest for Customer Data & AI Consultants / Senior Consultants / Managers for this role.

In our team you will learn:

  • To drive growth and revenue generation through application of customer-centric analytical methods and agile style ways of working.

  • To develop modern marketing strategies that allow organizations to make choices on their customers, channels, geographies, routes to market and products.

  • To anticipate ways digital and technology innovation impacts business models and harness them to create new routes to growth, for example the impact Generative AI will have on organizations and people in the future.

  • To transform and optimize how clients address and services their customers effectively.

  • To generate sustained value through implementation of next generation technology and customer experience across the value chain.

As a Data & AI Consultant, you will:

  • Project Delivery: Drive the creation of content and deliverables necessary for project completion using the latest data and technology trends, completing project plans, schedules, and monitoring performance.

  • Advanced Analytics: Develop current or former proficiency in Advanced Data Analytics and/or AI modelling.

  • Strategic Vision: Support exceptional client delivery in formulating and implementing long-term Data Analytics and Strategy projects with a sharp focus on business outcomes.

  • Execution: Deliver on a balanced set of metrics including customer relationship, sales & profitability, people development and capability building.

  • Business analysis: Analyse business requirements and translate them into data-driven solutions by collaborating with project team and client.

Here’s what you will need:

  • Proven experience in a consulting or business environment, preferably in a role that involves advanced data analysis and reporting.

  • Proven experience using programming languages such as SQL, R and Python and/or proficiency using tools like Tableau and Power BI

  • Comfortable supporting business development activity in response to specific client opportunities or requests – contribute a point of view to proposals and support creation of content and deliverables.

  • Experience working on customer-centric projects in a top tier consulting firm or internal marketing strategy team.

What we offer?

  • Great professional development opportunities to build your professional career based on your own aspirations, having support from your own mentor.

  • Varied work as you will be working on projects across various industries such as telco, banking, insurance, the public sector, and more.

  • Extensive education programs and development opportunities to develop your business acumen, technical and professional skills.

  • Volunteering opportunities locally and around the world.

  • Progressive employee benefits to reflect our inclusive and respectful culture.

We are a WORK180 Endorsed Employer, to see our benefits and policies click here


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