Skill required: NA - Business Transformation
Designation: Business Transformation Associate Manager
Qualifications:Any Graduation
Years of Experience:10-14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Execute transformation initiatives for a customer support, customer operations under guidance of Transformation Lead.In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.
What are we looking for? 10-14 years of overall experience in experience in managing transformation for contact center operations with deep domain knowledge• 3-5 years’ experience of managing large scale transformation projects• Experience of working in shared service environment (BPO Provider or Captive)• Working knowledge of automation platforms (UiPath, Power Automate), analytics tools (Power BI, Alteryx), GenAI apps• Strong problem-solving, project management, and stakeholder engagement skills• Adaptable and flexible• Detail orientation• Ability to establish strong client relationship• Commitment to quality• Strong analytical skills• Ability to manage global teams• Black belt certification required • Working knowledge of Salesforce, Genesys preferred
Roles and Responsibilities: Conduct process diagnostics, deep dives, and opportunity assessments (automation, analytics, simplification, optimization)• Prepare initiative document e.g. Project Charter defining timelines, resource requirement, dependencies and risks etc• Align resource requirement and timeline with COEs(Automation, Analytics etc)• Track initiative progress, identify and high lights challenges; and work with relevant teams internally and in the client organization to resolve the same• Prepare and distribute progress report in standard formats defined by PMO• Align Change Management strategy and action plan and support in executing the same• Collaborate with wider ecosystem to understand innovations and assess the relevant of same for client contextAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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