Skill required: Capacity Planning & Forecasting - Customer Acquisition Strategy & Implementation
Designation: Workforce Services Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The AVP – Forecasting & Capacity Planning is a senior leadership role responsible for driving enterprise-wide demand forecasting, capacity planning, scheduling, Real time analysis & workforce optimization strategies. This role partners closely with Client, Operations, Finance, HR, and Delivery leadership to ensure optimal resource utilization, cost efficiency, and service-level excellence across portfolios.
What are we looking for? Experience • 15+ years of experience in workforce planning, demand forecasting, capacity planning, or operations strategy • Strong experience in large-scale, global delivery environments (BPO, IT services, consulting, or shared services) • Proven leadership at senior manager / director level with enterprise exposure Skills & Competencies • Deep expertise in forecasting methodologies and capacity planning models • Strong financial acumen and business storytelling skills • Advanced analytics mindset; experience with planning tools, BI platforms, and automation • Executive presence with the ability to influence senior stakeholders • Strong people leadership and change management capability
Roles and Responsibilities: • Strategic Forecasting & Planning o Own and lead short-, mid-, and long-term demand forecasting models across programs, accounts, and geographies o Translate business growth plans, pipeline data, and seasonality trends into actionable capacity plans o Drive scenario modeling (best/worst/most likely) to support leadership decision-making o Capacity & Workforce Optimization o Design and govern capacity planning frameworks across delivery, shared services, and support functions o Balance demand vs. supply using levers such as hiring, redeployment, cross-skilling, automation o Partner with HR and Talent teams on hiring plans, skill optimization, and workforce readiness • Financial & Business Impact o Ensure alignment between capacity plans, budget, and financial targets (revenue, margin, cost-to-serve) o Identify productivity, utilization, and cost optimization opportunities o Support business cases for growth, transformation, and efficiency initiatives • Stakeholder Leadership o Act as a trusted advisor to Senior Leadership, Account Leads, and Delivery Executives o Lead executive-level reviews on forecast accuracy, capacity risks, and mitigation plans o Influence and drive adoption of planning best practices across the organization • Analytics, Tools & Transformation o Drive advanced analytics, automation, and AI/ML-based forecasting initiatives o Own governance of forecasting and capacity planning tools, dashboards, and KPIs o Continuously improve forecast accuracy, planning maturity, and data quality • People & Team Leadership o Lead and mentor high-performing planning and analytics teams o Build succession, capability depth, and future-ready skills within the function • Key Metrics / KPIs o Forecast accuracy (demand and capacity) o Utilization and productivity o Cost optimization and margin impact o Hiring vs. capacity variance o SLA / service level adherenceAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.