As a Digital Core Assurance Consultant, you will work with clients in the Communications & Media industry to design, shape, and deliver assurance transformation programs. You will leverage your consulting expertise, telecom assurance domain knowledge, and familiarity with digital platforms (e.g., ServiceNow) to drive value through operational maturity, automation, and process optimization.

Key Responsibilities

Consulting & Transformation Delivery

Lead or support client engagements focused on assurance maturity improvement, process re-engineering, and platform adoption
Conduct as-is / to-be assessments of assurance functions such as Fault, Performance, and Workforce Management
Support definition and design of end-to-end assurance frameworks including Experience Management, Service Operations, and Connectivity Management

Solutioning & Platform Enablement

Translate assurance use cases into ServiceNow platform capabilities (e.g., AIOps, CMDB, FSM, ITOM, Service Assurance modules)
Define business requirements, functional workflows, and impact analysis across assurance layers
Collaborate with platform teams to design solution blueprints and integration flows across BSS/OSS

Client Interaction & Stakeholder Engagement

Engage with telecom clients, operations teams, and business stakeholders to identify key pain points and improvement areas
Conduct workshops, capability maturity assessments, and transformation roadmap sessions
Develop executive-level presentations and contribute to RFPs / proposals

Practice Development & Knowledge Sharing

Contribute to internal asset development: accelerators, maturity models, process maps, and reference architectures
Stay current on emerging technologies and trends (e.g., GenAI in Assurance, predictive maintenance, cloud-native platforms)
Mentor junior team members and support capability building within the Digital Assurance practice

Key Skills & Competencies

Strong telecom assurance background: Incident/Problem Management, Fault & Performance Monitoring, Service Health, CMDB, and RCA
Hands-on exposure to ServiceNow (ITOM, FSM, or CSM modules preferred)
Strong consulting toolkit: business case creation, stakeholder analysis, process design, transformation roadmap
Solid understanding of ITIL, TM Forum frameworks (eTOM, SID), and telecom operational models
Analytical mindset, excellent problem-solving skills, and the ability to thrive in cross-functional environments
Strong communication, facilitation, and presentation skills

Preferred but Not Mandatory

Exposure to AI/ML-based assurance, real-time analytics, or automation in telecom networks
Prior experience in Assurance-led transformation for 5G, SD-WAN, or Enterprise services
Experience with Agile/DevOps methodologies and tools

Educational Qualification

Bachelor’s degree in engineering, IT, or related disciplines & MBA is a Must
Certifications in ITIL, ServiceNow, or Telecom domains will be an advantage

Experience Requirements

5+ years of experience in the Telecommunications industry with deep exposure to service assurance, operations, or IT transformation
Minimum 3 years in consulting or digital transformation programs—preferably with a Tier-1 consulting firm or a system integrator
Experience in working with or delivering projects on platforms like ServiceNow, Amdocs, Netcracker, or equivalent (ServiceNow experience is a strong advantage but not mandatory)
Strong understanding of telecom operations, BSS/OSS domains, and assurance lifecycle from customer experience to service operations

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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