Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : IBM WebSphere MQ
Good to have skills : IBM WebSphere Application Server Application Deployment
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and enhance system performance, ensuring that all applications run smoothly and efficiently while maintaining high standards of service delivery.

Roles & Responsibilities:

Install, configure, and maintain IBM MQ infrastructure.
Plan, test, and implement MQ version updates as well as patching activities in the underlying operating systems.
Candidate should have Primary Skill as IBM MQ Administrator and Secondary Skills like WebSphere, WebLogic Apache, Tomcat and JBOSS including installation, configuration, security, and monitoring is preferable.
Introduce automation where possible to improve team s efficiency (i.e., Patching automation, self-provisioning of MQ objects, etc.)
Design, implement and document each application/customer deployments.
Participate in an on-call rotation, performing troubleshooting activities and implementing necessary fixes to restore stability.


Professional & Technical Skills:

Minimum of 4 - 5 years of experience in IBM WebSphere MQ and IBM WebSphere Application administration
Minimum 1 – 3 years of experience in either of these technologies: Oracle WebLogic, Apache, Tomcat, IIS, Biztalk, MuleSoft, Liferay Portal, Oracle Fusion, MQ Series etc.
1 - 3 years of Operating System / knowledge of system commands and structures
Experience with prioritizing work requests
Expert level knowledge in design, installation, configuration, fix pack upgrade, and administration of IBM MQ
Expert level knowledge in deploying and configuring MQ.
Good knowledge of Windows and Linux Red hat operating system.
SSL certificate management experience
Problem solving / analytical skills, tools, and techniques with experience in troubleshooting MQ issues as well as other complex MQ performance issues.
Strong communication skills.
Knowledge on installing, configuring, and maintaining Omegamon agents.
Basic knowledge of RedHat/Windows administration, including shell scripting, Batch processing and task scheduler management.
Experience with AWS Platform (preferable AWS Certified Cloud Practitioner or better)
Experience working or integrating with Active MQ, FTP and WebSphere Application server.
Understanding of ITIL and ITSM frameworks.
Experience with change management processes and tools (preferably ServiceNow)
Ability to work, learn new applications, and resolve issues quickly.
Ability to clearly document and explain symptoms and solutions to complex problems.
Good verbal and written communication skills to connect with customers at varying levels of the organization.
Ability to operate independently and make decisions with little direct supervision

Additional Information:

- Strong written & oral communication skills.
- Should be open to work in shifts.
- Higher Level Qualification in a technical subject is desirable.
- Associate or bachelor s degree in a technical area








15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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