Infra Tech Support Practitioner
Accenture
Bengaluru, Karnataka, India
Posted on Apr 7, 2026
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various systems and software products across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues, implements technology solutions at the operating system level, and handles troubleshooting tasks ranging from basic to intermediate complexity. Work is performed both remotely and onsite, supporting server and network infrastructure as well as specific software solutions and vendors, all within a structured operational framework.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of infrastructure components.
- Document technical procedures and troubleshooting steps to enhance team knowledge and operational efficiency.
- Assist junior team members by sharing knowledge and providing guidance on technical issues.
- Monitor system performance and proactively identify potential issues to minimize downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols, hardware components, and operating system environments.
- Experience in diagnosing and resolving hardware and software issues across server and network platforms.
- Ability to perform Level 1 and Level 2 troubleshooting with a methodical and analytical approach.
- Familiarity with configuring and maintaining network devices and software solutions from various vendors.
- Competence in documenting technical processes and communicating effectively within technical teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various systems and software products across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues, implements technology solutions at the operating system level, and handles troubleshooting tasks ranging from basic to intermediate complexity. Work is performed both remotely and onsite, supporting server and network infrastructure as well as specific software solutions and vendors, all within a structured operational framework.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure seamless integration and support of infrastructure components.
- Document technical procedures and troubleshooting steps to enhance team knowledge and operational efficiency.
- Assist junior team members by sharing knowledge and providing guidance on technical issues.
- Monitor system performance and proactively identify potential issues to minimize downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Strong understanding of network protocols, hardware components, and operating system environments.
- Experience in diagnosing and resolving hardware and software issues across server and network platforms.
- Ability to perform Level 1 and Level 2 troubleshooting with a methodical and analytical approach.
- Familiarity with configuring and maintaining network devices and software solutions from various vendors.
- Competence in documenting technical processes and communicating effectively within technical teams.
Additional Information:
- The candidate should have minimum 3 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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