Application Tech Support Practitioner
Accenture
Bengaluru, Karnataka, India
Posted on Apr 8, 2026
Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Dynatrace Administration
Good to have skills : Python (Programming Language), Shell Scripting
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your day involves serving as the primary liaison between clients and the application or system. You dedicate your time to ensuring seamless operation of high-quality systems by effectively communicating with clients and internal teams. Your role requires a thorough understanding of client concerns, enabling you to accurately identify issues and develop appropriate solutions. You contribute to maintaining system reliability and client satisfaction through consistent monitoring and proactive engagement, fostering a collaborative environment that supports continuous improvement and operational excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and resolve complex issues.
- Document and share knowledge to support team learning and improve service delivery.
- Assist junior team members by providing guidance and support to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dynatrace Administration.
- Good To Have Skills: Experience with Python (Programming Language), Shell Scripting.
- Strong understanding of application monitoring and performance management tools.
- Ability to analyze system logs and metrics to identify root causes of issues.
- Experience in troubleshooting and resolving application and infrastructure problems.
- Familiarity with automation techniques to streamline support processes.
- Strong Linux fundamentals (processes, memory, CPU, I/O)
- Shell scripting (Bash, PowerShell optional)
- Observability - Instrumentation: Metrics, Logs,Tracing, Familiarity with tools such as, ELK / Loki / Splunk, Ability to set SLOs/SLIs, error budgets, dashboards, alerts.
- Incident & Problem Management - On-call readiness, Incident triage, RCA (Root Cause Analysis), postmortem writing.
- Automation & Programming Skills - Strong scripting in Java, Python, Go.
- Cloud Infrastructure (AWS / Azure / GCP) - Compute: EC2/VMSS, AKS/EKS/GKE/RDS/SQL.
- Containerization & Orchestration - Docker fundamentals / Kubernetes: deployments, services, ingresses, autoscaling, troubleshooting pods, nodes, networking / GitOps.
- Observability : In addition to the above skill set, the candidates should have knowledge on
Dynatrace and SumoLogic
Monitoring As Code (MAC / MONACO)
Log Management
Performance Analysis
Distributed Tracing
Data Quality
Additional Information:
- The candidate should have minimum 2 years of experience in Dynatrace Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Dynatrace Administration
Good to have skills : Python (Programming Language), Shell Scripting
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, your day involves serving as the primary liaison between clients and the application or system. You dedicate your time to ensuring seamless operation of high-quality systems by effectively communicating with clients and internal teams. Your role requires a thorough understanding of client concerns, enabling you to accurately identify issues and develop appropriate solutions. You contribute to maintaining system reliability and client satisfaction through consistent monitoring and proactive engagement, fostering a collaborative environment that supports continuous improvement and operational excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to enhance system performance and resolve complex issues.
- Document and share knowledge to support team learning and improve service delivery.
- Assist junior team members by providing guidance and support to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Dynatrace Administration.
- Good To Have Skills: Experience with Python (Programming Language), Shell Scripting.
- Strong understanding of application monitoring and performance management tools.
- Ability to analyze system logs and metrics to identify root causes of issues.
- Experience in troubleshooting and resolving application and infrastructure problems.
- Familiarity with automation techniques to streamline support processes.
- Strong Linux fundamentals (processes, memory, CPU, I/O)
- Shell scripting (Bash, PowerShell optional)
- Observability - Instrumentation: Metrics, Logs,Tracing, Familiarity with tools such as, ELK / Loki / Splunk, Ability to set SLOs/SLIs, error budgets, dashboards, alerts.
- Incident & Problem Management - On-call readiness, Incident triage, RCA (Root Cause Analysis), postmortem writing.
- Automation & Programming Skills - Strong scripting in Java, Python, Go.
- Cloud Infrastructure (AWS / Azure / GCP) - Compute: EC2/VMSS, AKS/EKS/GKE/RDS/SQL.
- Containerization & Orchestration - Docker fundamentals / Kubernetes: deployments, services, ingresses, autoscaling, troubleshooting pods, nodes, networking / GitOps.
- Observability : In addition to the above skill set, the candidates should have knowledge on
Dynatrace and SumoLogic
Monitoring As Code (MAC / MONACO)
Log Management
Performance Analysis
Distributed Tracing
Data Quality
Additional Information:
- The candidate should have minimum 2 years of experience in Dynatrace Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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