As a Customer Service New Associate, you will be provided with full training on our products or services, once being formed and evaluated, you will be expected to complete the daily assigned tasks and ensure customer satisfaction

Key Responsibilities include:

• Customer Support: Provide support for the resolution of customer problems, issues, requests, and queries. Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.

• Communication: Interact with customers through telephone, chat, and/or required applications to validate, investigate, and resolve issues within established guidelines.

• Documentation: Ensure all customer interactions are properly documented and tracked.

• Escalation: Coordinate with the escalation path, which may include internal teams or clients, to resolve complex issues.

• Quality Assurance: Ensure call quality and quantitative standards are met to provide excellent customer service.

• Proficient with computer applications and CRM systems.

• Proficient in both French and English.

• Ability to work under pressure and manage time effectively.

• Good interpersonal and problem-solving skills.

• Strong communication skills.

• Critical thinking and decision-making skills.

• Planning and analytical/problem-solving skills

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.