Application Support Engineer
Accenture
Bengaluru, Karnataka, India
Posted on Apr 14, 2026
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : OpenText Documentum
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to support knowledge sharing and continuous improvement.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by sharing expertise and providing guidance when needed.
Professional & Technical Skills:
- Must Have Skills: Proficiency in OpenText Documentum.
- Strong problem-solving skills with the ability to analyze and resolve software issues effectively.
- Experience in monitoring and maintaining enterprise content management systems.
- Familiarity with system integration and troubleshooting within multi-component environments.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Documentum with Java Skills Experience as below,
- Contribute in Documentum product deployments, upgrades etc.
- Support during application custom codes & patch deployments & application validations
- Support during server infrastructure upgrades, maintenance & scheduled downtime activities.
- Involve & Coordinate with different teams for resolution of issues. Handling P1/P2 tickets
- Performs Documentum products systems administration tasks for Content Server, D2, Webtop, Content Transformation Services, xPlore, DFS etc.
- Knowledge of service now,AKS,Unix/Linux/Windows and cloud-based technology
- Ability to work with stakeholders/vendor on issues and drive it to resolution
- Independent with strong analytical, interpersonal communication skills
Additional Information:
- The candidate should have minimum 2 years of experience in OpenText Documentum.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : OpenText Documentum
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
- Document findings and resolutions to support knowledge sharing and continuous improvement.
- Assist in the implementation of system updates and enhancements to improve overall functionality.
- Support junior team members by sharing expertise and providing guidance when needed.
Professional & Technical Skills:
- Must Have Skills: Proficiency in OpenText Documentum.
- Strong problem-solving skills with the ability to analyze and resolve software issues effectively.
- Experience in monitoring and maintaining enterprise content management systems.
- Familiarity with system integration and troubleshooting within multi-component environments.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Documentum with Java Skills Experience as below,
- Contribute in Documentum product deployments, upgrades etc.
- Support during application custom codes & patch deployments & application validations
- Support during server infrastructure upgrades, maintenance & scheduled downtime activities.
- Involve & Coordinate with different teams for resolution of issues. Handling P1/P2 tickets
- Performs Documentum products systems administration tasks for Content Server, D2, Webtop, Content Transformation Services, xPlore, DFS etc.
- Knowledge of service now,AKS,Unix/Linux/Windows and cloud-based technology
- Ability to work with stakeholders/vendor on issues and drive it to resolution
- Independent with strong analytical, interpersonal communication skills
Additional Information:
- The candidate should have minimum 2 years of experience in OpenText Documentum.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
