Application Support Engineer
Accenture
Bengaluru, Karnataka, India
Posted on Apr 14, 2026
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of issues and maintain service quality.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Drive continuous improvement initiatives to optimize support processes and system reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of incident, problem, and change management processes within IT service frameworks.
- Experience in troubleshooting and resolving complex issues in enterprise IT environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with configuration management and service catalog management in ServiceNow.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Key Functional & Technical Skills (HRSD Specific)
HRSD Application Knowledge: Proficient in HR Case Management, Knowledge Management, Employee Service Center (ESC), and Lifecycle Events.
Platform Configuration: Understanding of tables, forms, ACLs, and UI policies within the ServiceNow platform.
Workflow Automation: Designing workflows using Flow Designer for HR processes like onboarding and offboarding.
Reporting & Analytics: Developing HR dashboards, performance analytics, and operational reports.
Integration Knowledge: Understanding how HRSD integrates with third-party tools.
Security & Confidentiality: Managing HR data security and role-based access.
Business Analyst Core Skills
Requirements Gathering & Documentation: Translating HR business needs into technical stories, functional specifications, and process maps.
Process Mapping: Using tools like Visio to map out, analyze, and optimize HR processes.
Communication: Bridging the gap between HR stakeholders and technical development teams.
Mandatory Certifications
ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist – HR Service Delivery (CIS-HRSD).
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of issues and maintain service quality.
- Mentor junior team members to enhance their technical skills and problem-solving capabilities.
- Drive continuous improvement initiatives to optimize support processes and system reliability.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of incident, problem, and change management processes within IT service frameworks.
- Experience in troubleshooting and resolving complex issues in enterprise IT environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with configuration management and service catalog management in ServiceNow.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Key Functional & Technical Skills (HRSD Specific)
HRSD Application Knowledge: Proficient in HR Case Management, Knowledge Management, Employee Service Center (ESC), and Lifecycle Events.
Platform Configuration: Understanding of tables, forms, ACLs, and UI policies within the ServiceNow platform.
Workflow Automation: Designing workflows using Flow Designer for HR processes like onboarding and offboarding.
Reporting & Analytics: Developing HR dashboards, performance analytics, and operational reports.
Integration Knowledge: Understanding how HRSD integrates with third-party tools.
Security & Confidentiality: Managing HR data security and role-based access.
Business Analyst Core Skills
Requirements Gathering & Documentation: Translating HR business needs into technical stories, functional specifications, and process maps.
Process Mapping: Using tools like Visio to map out, analyze, and optimize HR processes.
Communication: Bridging the gap between HR stakeholders and technical development teams.
Mandatory Certifications
ServiceNow Certified System Administrator (CSA).
Certified Implementation Specialist – HR Service Delivery (CIS-HRSD).
Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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