Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Service Cloud Field Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively investigating and resolving issues across various components of essential business systems. This role requires a dynamic approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and a proactive mindset to maintain system reliability and performance throughout the day.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business impact.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
- Assist in the continuous improvement of support processes and tools to enhance efficiency and effectiveness.
- Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Service Cloud Field Service Management.
- Strong troubleshooting and problem-solving abilities related to software applications and system components.
- Experience with incident management and root cause analysis in complex technical environments.
- Ability to work with multiple stakeholders to coordinate issue resolution and communicate effectively.
- Familiarity with monitoring tools and techniques to proactively detect and address system anomalies.
- Good understanding of software lifecycle and support best practices.

Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Service Cloud Field Service Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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