Infra Tech Support Practitioner
Accenture
Bhubaneswar, Odisha, India
Posted on Apr 29, 2026
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Cloud Infrastructure Administration
Good to have skills : AWS Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products and services across multiple platforms. You will work both remotely and onsite, addressing issues as they arise and implementing solutions to enhance system performance. Your role will require you to troubleshoot hardware and software problems, ensuring that all systems operate efficiently and effectively within the defined operating model and processes. You will also collaborate with team members to share insights and improve service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the implementation of technology at the operating system level across all server and network areas.
- Engage in basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Good To Have Skills: Experience with AWS Administration.
- Strong understanding of server and network management.
- Familiarity with troubleshooting methodologies and best practices.
- Experience in maintaining production and development systems.
Additional Information:
- The candidate should have minimum 2 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Cloud Infrastructure Administration
Good to have skills : AWS Administration
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, you will engage in a variety of tasks that ensure the smooth operation of production and development systems. Your typical day will involve providing technical support and maintenance for software products and services across multiple platforms. You will work both remotely and onsite, addressing issues as they arise and implementing solutions to enhance system performance. Your role will require you to troubleshoot hardware and software problems, ensuring that all systems operate efficiently and effectively within the defined operating model and processes. You will also collaborate with team members to share insights and improve service delivery.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the implementation of technology at the operating system level across all server and network areas.
- Engage in basic and intermediate level troubleshooting for hardware and software issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Good To Have Skills: Experience with AWS Administration.
- Strong understanding of server and network management.
- Familiarity with troubleshooting methodologies and best practices.
- Experience in maintaining production and development systems.
Additional Information:
- The candidate should have minimum 2 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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