Infra Tech Support Practitioner
Accenture
Bhubaneswar, Odisha, India
Posted on Apr 29, 2026
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Cloud Infrastructure Administration
Good to have skills : AWS Administration
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various configured services across multiple platforms, ensuring smooth operation within established processes and models. The work includes addressing hardware and software issues at the operating system level, spanning server and network components, and supporting specific software solutions and vendors. Tasks range from basic to intermediate troubleshooting, performed both remotely and onsite, to maintain system reliability and performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to ensure seamless integration and support of infrastructure components.
- Monitor system health and proactively identify potential issues to minimize downtime.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Good To Have Skills: Experience with AWS Administration.
- Strong understanding of cloud infrastructure components and their operational management.
- Ability to perform troubleshooting and root cause analysis for infrastructure-related issues.
- Familiarity with server and network hardware configurations and maintenance.
- Experience in managing and supporting operating system-level technologies across diverse environments.
Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Oracle Cloud Infrastructure Administration
Good to have skills : AWS Administration
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various configured services across multiple platforms, ensuring smooth operation within established processes and models. The work includes addressing hardware and software issues at the operating system level, spanning server and network components, and supporting specific software solutions and vendors. Tasks range from basic to intermediate troubleshooting, performed both remotely and onsite, to maintain system reliability and performance.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with cross-functional groups to ensure seamless integration and support of infrastructure components.
- Monitor system health and proactively identify potential issues to minimize downtime.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Infrastructure Administration.
- Good To Have Skills: Experience with AWS Administration.
- Strong understanding of cloud infrastructure components and their operational management.
- Ability to perform troubleshooting and root cause analysis for infrastructure-related issues.
- Familiarity with server and network hardware configurations and maintenance.
- Experience in managing and supporting operating system-level technologies across diverse environments.
Additional Information:
- The candidate should have minimum 5 years of experience in Oracle Cloud Infrastructure Administration.
- This position is based at our Bhubaneswar office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
