Business Process Architect
Accenture
Gurugram, Haryana, India
Posted on Apr 30, 2026
Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes that support organizational goals. This role requires creating detailed documentation that serves as a blueprint for implementing new processes and technologies. The professional collaborates closely with business stakeholders to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes participating in user and task analysis to accurately represent business demands, ensuring that solutions are well-tailored to meet evolving organizational challenges and opportunities.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the development and refinement of business process frameworks to enhance operational efficiency.
- Facilitate communication between technical teams and business units to ensure alignment of objectives.
- Mentor junior team members by providing guidance and support to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Experience with JavaScript, HTML, CSS for customizing ServiceNow applications.
- Understanding of the ServiceNow architecture and modules.
- Familiarity with ServiceNow administration and development.
- Proficiency in JavaScript (client-side and server-side).
- Knowledge of Glide API (GlideRecord, GlideAjax, GlideForm, GlideSystem, etc.).
- Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.
- Experience with CMDB (Configuration Management Database).
- Building and customizing workflows using the Flow Designer and Workflow Editor.
- Knowledge of ServiceNow Orchestration.
- Knowledge of relational databases and SQL queries.
- Hands-on experience in integrating ServiceNow with other systems.
- Good To Have Skills: Experience with ServiceNow scripting and automation tools.
Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Business Process Architect, a typical day involves analyzing and designing innovative business processes that support organizational goals. This role requires creating detailed documentation that serves as a blueprint for implementing new processes and technologies. The professional collaborates closely with business stakeholders to define product requirements and develop use cases that align with both process and functional needs. Additionally, the role includes participating in user and task analysis to accurately represent business demands, ensuring that solutions are well-tailored to meet evolving organizational challenges and opportunities.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead the development and refinement of business process frameworks to enhance operational efficiency.
- Facilitate communication between technical teams and business units to ensure alignment of objectives.
- Mentor junior team members by providing guidance and support to foster professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Experience with JavaScript, HTML, CSS for customizing ServiceNow applications.
- Understanding of the ServiceNow architecture and modules.
- Familiarity with ServiceNow administration and development.
- Proficiency in JavaScript (client-side and server-side).
- Knowledge of Glide API (GlideRecord, GlideAjax, GlideForm, GlideSystem, etc.).
- Experience with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Scheduled Jobs.
- Experience with CMDB (Configuration Management Database).
- Building and customizing workflows using the Flow Designer and Workflow Editor.
- Knowledge of ServiceNow Orchestration.
- Knowledge of relational databases and SQL queries.
- Hands-on experience in integrating ServiceNow with other systems.
- Good To Have Skills: Experience with ServiceNow scripting and automation tools.
Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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