Technology Support Engineer
Accenture
Bengaluru, Karnataka, India
Posted on Apr 30, 2026
Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : AI Agents & Workflow Integration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Agentic AI Technology Support Engineer, you will operate in a fast-paced environment focused on supporting, monitoring, and enhancing AI-driven agentic systems. Your primary responsibility will be to resolve incidents and problems across AI agent workflows, integrations, and supporting business system components. You will ensure operational stability by managing change requests, maintaining knowledge articles, and collaborating closely with service management teams and external vendors to deliver reliable and scalable Agentic AI solutions.
Roles & Responsibilities
Perform independently on assigned tasks and grow into a Subject Matter Expert (SME) for Agentic AI solutions.
Actively participate and contribute to team discussions, technical reviews, and problem-solving sessions.
Analyze incidents and provide effective resolutions related to AI agents, workflows, and system integrations.
Support and implement Requests for Change (RFCs) to maintain stability and improve AI-driven services.
Assist in defining and improving operational procedures to enhance efficiency and reliability of Agentic AI platforms.
Create and maintain knowledge base articles to enable faster troubleshooting and incident resolution.
Collaborate with cross-functional teams, vendors, and service management stakeholders.
Continuously upskill on emerging Agentic AI technologies, frameworks, and industry best practices.
Professional & Technical Skills
Must-Have Skills
Strong proficiency in Agentic AI.
Experience working with AI-driven or autonomous systems and their operational support.
Solid understanding of incident, problem, and change management processes.
Hands-on experience with troubleshooting complex technical issues.
Familiarity with ITIL or similar service management frameworks.
Strong collaboration and communication skills for working with internal teams and external vendors.
Additional Information
Minimum 3 years of experience in AI Agents & Workflow Integration or related Agentic AI implementations.
Role aligned to CL10, requiring hands-on ownership and independent execution.
Location: Bengaluru.
15 years of full-time education is mandatory
AI Powered Tech Talent15 years full time education
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : AI Agents & Workflow Integration
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Agentic AI Technology Support Engineer, you will operate in a fast-paced environment focused on supporting, monitoring, and enhancing AI-driven agentic systems. Your primary responsibility will be to resolve incidents and problems across AI agent workflows, integrations, and supporting business system components. You will ensure operational stability by managing change requests, maintaining knowledge articles, and collaborating closely with service management teams and external vendors to deliver reliable and scalable Agentic AI solutions.
Roles & Responsibilities
Perform independently on assigned tasks and grow into a Subject Matter Expert (SME) for Agentic AI solutions.
Actively participate and contribute to team discussions, technical reviews, and problem-solving sessions.
Analyze incidents and provide effective resolutions related to AI agents, workflows, and system integrations.
Support and implement Requests for Change (RFCs) to maintain stability and improve AI-driven services.
Assist in defining and improving operational procedures to enhance efficiency and reliability of Agentic AI platforms.
Create and maintain knowledge base articles to enable faster troubleshooting and incident resolution.
Collaborate with cross-functional teams, vendors, and service management stakeholders.
Continuously upskill on emerging Agentic AI technologies, frameworks, and industry best practices.
Professional & Technical Skills
Must-Have Skills
Strong proficiency in Agentic AI.
Experience working with AI-driven or autonomous systems and their operational support.
Solid understanding of incident, problem, and change management processes.
Hands-on experience with troubleshooting complex technical issues.
Familiarity with ITIL or similar service management frameworks.
Strong collaboration and communication skills for working with internal teams and external vendors.
Additional Information
Minimum 3 years of experience in AI Agents & Workflow Integration or related Agentic AI implementations.
Role aligned to CL10, requiring hands-on ownership and independent execution.
Location: Bengaluru.
15 years of full-time education is mandatory
AI Powered Tech Talent15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
