Custom Software Engineer
Accenture
Pune, Maharashtra, India
Posted on May 15, 2026
Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
POSITION TITLE Sr Manager, ServiceNow Operation Lead
ROLE SUMMARY As the Operations Lead for the ServiceNow Platform team, you will be responsible for managing solutions delivered through our ServiceNow platform.
This role will require you to collaborate and negotiate with resources outside your direct authority to deliver experiences, virtual agents, AI agents, catalogues and more across the ServiceNow platform.
ROLE RESPONSIBILITIES
Lead a small team of platform engineers, support analysts, and developers.
Foster collaboration across business units, compliance, and vendor support teams (e.g., ServiceNow, LDAP, Ping Federate).
Oversee break/fix support, incident routing, and ticket management via product support teams.
Ensure timely resolution of platform defects and blockers, especially during upgrade cycles and UAT.
Manage patches, upgrades, release cycles, and foundation data integrity.
Monitor platform performance, technical debt, and enforce standards for customization and integration.
Lead support for projects deployed into the platform, including change request (CR) lifecycle: drafting, approval, implementation, and closure.
Coordinate with the release manager, technical approvers, and testing leads to ensure smooth deployments.
Collaborate with Digital Risk Management (BTQA) to ensure compliance with SOPs and regulatory frameworks.
Maintain documentation and impact assessments for all platform changes.
Coordinate dependencies with multiple Business Owners, Product Manager and Product Owners
Manage Colleagues including performance management, compensation planning, growth and development, and regular status reviews.
BASIC QUALIFICATIONS
Bachelor s Degree in Computer Science, Business, or an affiliated field with 6 years of experience or Master s degree with 5 years of experience
4 years managing digital support teams.
3 years in a management position.
In-depth knowledge of Scrum and Agile Software Development Methodology
Ability to prioritize demand based on business value.
Advanced communication skills (written and verbal), with proven ability to express complex ideas in a simple logical manner to a variety of stakeholders
Ability to drive stakeholders to resolve deadlocks, present feasible options and gain agreement towards a solution
Quick to acquire product expertise / technical acumen in order to understand current & desired product experience as well as underlying tech & dependencies
PREFERRED QUALIFICATIONS
MBA or Master s degree
ITSM, HRSD, or CSM ServiceNow Implementor Certification
Experience running a ServiceNow Product or Support team.
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certification or experience operating in scaled agile delivery considered an asset
Strong customer focus, with the ability to understand and anticipate the needs of internal and external customers, and to deliver solutions that meet those needs.15 years full time education
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
POSITION TITLE Sr Manager, ServiceNow Operation Lead
ROLE SUMMARY As the Operations Lead for the ServiceNow Platform team, you will be responsible for managing solutions delivered through our ServiceNow platform.
This role will require you to collaborate and negotiate with resources outside your direct authority to deliver experiences, virtual agents, AI agents, catalogues and more across the ServiceNow platform.
ROLE RESPONSIBILITIES
Lead a small team of platform engineers, support analysts, and developers.
Foster collaboration across business units, compliance, and vendor support teams (e.g., ServiceNow, LDAP, Ping Federate).
Oversee break/fix support, incident routing, and ticket management via product support teams.
Ensure timely resolution of platform defects and blockers, especially during upgrade cycles and UAT.
Manage patches, upgrades, release cycles, and foundation data integrity.
Monitor platform performance, technical debt, and enforce standards for customization and integration.
Lead support for projects deployed into the platform, including change request (CR) lifecycle: drafting, approval, implementation, and closure.
Coordinate with the release manager, technical approvers, and testing leads to ensure smooth deployments.
Collaborate with Digital Risk Management (BTQA) to ensure compliance with SOPs and regulatory frameworks.
Maintain documentation and impact assessments for all platform changes.
Coordinate dependencies with multiple Business Owners, Product Manager and Product Owners
Manage Colleagues including performance management, compensation planning, growth and development, and regular status reviews.
BASIC QUALIFICATIONS
Bachelor s Degree in Computer Science, Business, or an affiliated field with 6 years of experience or Master s degree with 5 years of experience
4 years managing digital support teams.
3 years in a management position.
In-depth knowledge of Scrum and Agile Software Development Methodology
Ability to prioritize demand based on business value.
Advanced communication skills (written and verbal), with proven ability to express complex ideas in a simple logical manner to a variety of stakeholders
Ability to drive stakeholders to resolve deadlocks, present feasible options and gain agreement towards a solution
Quick to acquire product expertise / technical acumen in order to understand current & desired product experience as well as underlying tech & dependencies
PREFERRED QUALIFICATIONS
MBA or Master s degree
ITSM, HRSD, or CSM ServiceNow Implementor Certification
Experience running a ServiceNow Product or Support team.
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certification or experience operating in scaled agile delivery considered an asset
Strong customer focus, with the ability to understand and anticipate the needs of internal and external customers, and to deliver solutions that meet those needs.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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