Customer Service Associate
Accenture
Bengaluru, Karnataka, India
Posted on May 29, 2026
Skill required: Customer Operations - Non Voice - Service Desk Non-Voice Support
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will support Accounts Payable helpdesk operations by handling supplier and internal stakeholder queries, ensuring timely resolution within defined KPIs, and supporting operational reporting activities. The role focuses on efficient ticket triage, query resolution, and strict adherence to defined AP SOPs within a queue-based, SOP-driven managed services delivery model. Procure to Pay is the process of managing the entire purchasing cycle from ordering goods and services to making the final payment. It includes steps like requisitioning, purchasing, receiving, invoicing, and payment processing. The goal is to ensure efficient and accurate procurement and payment activities.
What are we looking for? Strong AP knowledge including invoice processing and payment status workflows Hands-on experience with ITSM or helpdesk ticketing tools for ticket management and KPI tracking Familiarity with ERP systems for invoice and payment status lookups Awareness of SOX controls and internal control compliance Experience in SOP-driven, queue-based processing environments Strong query handling and coordination skills Good communication and stakeholder interaction ability Attention to detail with the ability to manage multiple tasks simultaneously
Roles and Responsibilities: •Respond to supplier and internal stakeholder inquiries on invoice status, payment status, PO routing, and related topics; provide accurate and timely updates per documented SOPs Triage incoming helpdesk tickets; identify issue type, categorize, and route to the appropriate internal teams; escalate complex or judgment-based queries to the appropriate internal stakeholders Manage tickets from intake through closure within defined KPI targets; track and follow up on pending items to ensure timely resolution Investigate basic invoice and payment-related queries and support resolution within defined SOP boundaries Ensure all queries are handled in accordance with defined SOPs and escalation workflows Support month-end close by generating required AP and helpdesk reports Prepare AP aging reports and support KPI dashboard updates as required Track and report on operational metrics including ticket volumes, resolution timelines, and KPI achievementAny Graduation
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be aligned with our Finance Operations vertical and will support Accounts Payable helpdesk operations by handling supplier and internal stakeholder queries, ensuring timely resolution within defined KPIs, and supporting operational reporting activities. The role focuses on efficient ticket triage, query resolution, and strict adherence to defined AP SOPs within a queue-based, SOP-driven managed services delivery model. Procure to Pay is the process of managing the entire purchasing cycle from ordering goods and services to making the final payment. It includes steps like requisitioning, purchasing, receiving, invoicing, and payment processing. The goal is to ensure efficient and accurate procurement and payment activities.
What are we looking for? Strong AP knowledge including invoice processing and payment status workflows Hands-on experience with ITSM or helpdesk ticketing tools for ticket management and KPI tracking Familiarity with ERP systems for invoice and payment status lookups Awareness of SOX controls and internal control compliance Experience in SOP-driven, queue-based processing environments Strong query handling and coordination skills Good communication and stakeholder interaction ability Attention to detail with the ability to manage multiple tasks simultaneously
Roles and Responsibilities: •Respond to supplier and internal stakeholder inquiries on invoice status, payment status, PO routing, and related topics; provide accurate and timely updates per documented SOPs Triage incoming helpdesk tickets; identify issue type, categorize, and route to the appropriate internal teams; escalate complex or judgment-based queries to the appropriate internal stakeholders Manage tickets from intake through closure within defined KPI targets; track and follow up on pending items to ensure timely resolution Investigate basic invoice and payment-related queries and support resolution within defined SOP boundaries Ensure all queries are handled in accordance with defined SOPs and escalation workflows Support month-end close by generating required AP and helpdesk reports Prepare AP aging reports and support KPI dashboard updates as required Track and report on operational metrics including ticket volumes, resolution timelines, and KPI achievementAny Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
