Skill required: NA - Business Transformation
Designation: Business Transformation Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.
What are we looking for? • Strong understanding of Utilities operations, including Metering lifecycle , Service orders, exceptions customer and retailer interaction lifecycle • Exposure to Metering Services in Australian utilities market (preferred), including: AEMO / regulatory frameworks, Service level compliance and metering obligations • Proven experience in delivering mid/large-scale transformation programs • Strong experience in Value Stream Mapping, Customer Journey Mapping, and Operating Model design • Ability to take an end-to-end problem-solving approach across meter to bill operations lifecycle • Strong experience in identifying automation and process improvement opportunities and defining transformation roadmap • Exposure to: Field Service Management (FSM) tools (Oracle, MS365 Dynamics etc), Workflow and ticketing platforms (e.g., ServiceNow), AI/Analytics platforms and automation tools • Strong analytical mindset with ability to derive insights from operational data (volume, SLA, defects, turnaround time) • Ability to coordinate with cross-functional teams in global delivery environments • Strong stakeholder management and ability to engage with senior client leadership (CXO-2 level) • Experience in handling ambiguous situations and driving outcomes in transformation programs • Self-driven, high-energy individual with the ability to operate with limited inputs • Comfortable working in unstructured environments • Strong analytical, structured thinking, and problem-solving skills • Ability to adapt to change and drive transformation mindset across stakeholders • Exposure to Lean Six Sigma / Continuous Improvement frameworks (good to have)
Roles and Responsibilities: • Drive end-to-end transformation programs across customer operations for Accenture & Client retained processes • Define and execute transformation roadmaps aligned to client business objectives • Identify and work with relevant teams to implement next-generation technologies (Gen AI/Agentic) and automation solutions to enhance operating model effectiveness • Conduct Value Stream Mapping and Process Diagnostics across Customer Lifecycle • Recommend and implement process simplification, standardization, and automation opportunities • Improve key operational KPIs like First-pass yield, Job cycle time, Schedule adherence, Engineer utilization etc • Drive adoption of Field Service Management (FSM) platforms, Order Management Tools, AI-driven scheduling, and automation tools • Identify use cases for Predictive analytics and job prioritization; Real-time exception handling and Digital enablement/adoption/Upstream changes in Field • Partner with technology teams to design and deploy digital solutions • Engage with senior client stakeholders (CXO-2) to present transformation roadmap, Lead solution discussions, Drive decision-making • Manage cross-functional collaboration across different teams handling processes across customer lifecycle • Define and track Balanced Scorecard metrics and performance KPIs • Establish governance frameworks to ensure value realization and continuous improvement • Drive reduction in process variability, defects, and operational inefficiencies • Evaluate replication opportunities for solution being developed on Automation & Process improvements • Lead periodic transformation governance reviews with client leadership • Drive change management initiatives across field operations and stakeholders • Build transformation mindset across teams and embed best practices from industry frameworks • Support adoption of new tools, processes, and operating modelsAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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