Workplace Service Delivery Senior Analyst (German Language Language)

Management Level

CL 10

Location

Bengaluru – BDC14 (Work from Office)

Role Summary

Provide end‑to‑end workplace service support by managing environment and space‑related requests through multiple CRM channels. Deliver accurate, timely, and customer‑focused resolutions while meeting defined SLA, quality, and cost standards.

Key Responsibilities

• Manage environment and workplace service queries via CRM channels (ServiceNow, email, calls, Teams).
• Ensure clear, professional communication and effective issue resolution.
• Accurately log, track, and document all interactions in CRM systems.
• Validate and process service requests using relevant tools, data sources, and documentation.
• Identify exceptions, discrepancies, and aging requests; escalate and follow up as required.
• Prepare operational reports, dashboards, and status updates.
• Analyze trends and data to drive service improvement and efficiency.
• Coordinate with internal and cross‑functional teams for timely resolution.
• Support space, seat, and reservation management with accurate system updates.
• Adhere to OPEX guidelines and continuously upskill on tools and processes.

Required Skills & Qualifications

Must Have

• German language proficiency (B2 and Above) – reading, speaking, and writing.
• Strong customer service and CRM operations experience.
• Excellent verbal and written communication skills.
• Stakeholder management and SLA awareness.

Good to Have

• Exposure to workplace environment or CRM‑based operations.
• Knowledge of environment or space management processes.
• Proficiency in MS Excel for tracking and reporting.

Additional Information

• Flexibility to support European Time Zone.
• Ability to work effectively in a global, virtual environment.

About Our Company | Accenture

Experience & Education

• Experience: 1–5 years in a relevant service delivery or CRM role.
• Education: Graduate or equivalent.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.