Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Cloud Network Operations, Microsoft Azure DevOps
Good to have skills : Microsoft Azure IaaS
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve issues efficiently. The practitioner follows established operational procedures and models to maintain service stability and ensure high-quality support. The day is often dynamic, balancing multiple tasks while coordinating with various teams to uphold seamless infrastructure and application performance.

Key Responsibilities

Good understanding of TCP/IP stack network core concepts.
Candidate must have moderate hands-on experience in Azure core networking technologies.
Candidate who can understand the client s requirement and provide them network solutions.
Good understanding of F5 load-balancers and Palo Alto Firewalls.


Technical Experience

Experience with PowerShell scripting and automation.
Working knowledge on networking devices troubleshooting and performance monitoring.
Knowledge on routing and switching protocols.
Knowledge on Azure networking components.
Azure networking Hands-on experience Cisco / Other routing and switching enterprise network.
Good exposure on Enterprise-wide network Management.
2–4 years of experience in Enterprise Network Operations is preferred.


Professional Attributes

Candidate should have effective communication skills within the team and with clients.
Candidate should be matured enough and demonstrate professional attitude.
Dependability and a Strong Work Ethic.

Educational Qualifications:

B.Tech. or Equivalent
15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.