Junior Customer Service Specialist (Digital Advertising) with English

Accenture
Accenture

Warsaw, Poland

Posted on Jun 23, 2026

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

Overview

As an Junior Customer Specialist, you will support the execution and delivery of digital advertising campaigns, ensuring they are set up accurately, delivered on time and aligned with defined quality standards and SLAs.

You will work in a shift‑based model, supporting global clients across different time zones, while developing hands‑on experience in digital ads operations.

THE WORK

Campaign Execution & Digital Ads Support

  • Support the setup, management and optimization of digital advertising campaigns

  • Perform campaign trafficking, updates and basic troubleshooting following defined workflows

  • Ensure tasks are completed accurately and in line with guidelines and timelines

SLA & Queue Management

  • Manage assigned tasks and queues under guidance from the team

  • Learn how to prioritize work based on urgency and business impact

  • Support timely delivery while maintaining attention to detail, even with higher volumes

Quality & Accuracy

  • Support error‑free task execution and structured handoffs

  • Follow documented workflows and quality frameworks

  • Participate in quality reviews and apply feedback to improve performance

Client & Stakeholder Communication

  • Support communication with Account Managers and Ads Operations teams (via tools like Jira)

  • Provide clear and accurate status updates on assigned tasks

  • Learn how to set realistic expectations and escalate risks appropriately

Collaboration & Flexibility

  • Work closely with your team and support different business verticals when needed

  • Adapt to shift schedules and changing business priorities

  • Support coverage during peak periods, public holidays or staffing gaps

WHAT WE'RE LOOKING FOR

Required:

  • English proficiency at minimum B2+ level (written and spoken)

  • Interest in digital advertising, media or ad operations

  • Strong attention to detail and willingness to learn

  • Ability to work under pressure and manage priorities

  • Flexibility to work in a shift‑based environment (described below)

Preferred:

  • Education in the field of, or completion of courses/training (ideally in Marketing, Advertising, Sales, or related fields)

  • First experience (internship, traineeship or entry‑level role) in digital media or operations

  • Understanding of the digital advertising ecosystem

  • Good communication skills and a team‑oriented mindset

WORK ARRANGEMENTS

We work with clients from the United States and Canada.
Because of the time difference, we work on different shifts to support them during their working hours.

  • You can work on two main shifts: morning shift: (9:00 AM – 5:00 PM CET); afternoon shift: 3:00 PM – 11:00 PM CET and on weekends

  • When the time changes (daylight saving time), your shift may start one hour earlier or later

  • This role requires flexibility to adapt to business needs.

  • Work is carried out in a hybrid setup (50%/50%).

  • The first 3 weeks will include in-office training

  • The office is located in the Proximo II building, ul. Przyokopowa 26, Warsaw

  • More details will be provided during the hiring process

WHAT WE OFFER

  • Using foreign language and new technology solutions daily, cooperating with various global Clients

  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach

  • A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification)

  • Employee Assistance Program - legal, financial, and psychological consultations

  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares

  • Paid employee referral program

  • Private medical care, life insurance

  • Access to the WorkSmile platform, offering a wide range of products and services, including the Multisport card, Lunch Card, shopping vouchers, and cinema or theatre tickets

WHAT WE BELIEVE

  • Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

  • All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

  • Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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