Key Accountabilities:
 Allocates resources and organizes processes within assigned area of responsibility to drive efficiency
and productivity in a variety of situations.
 Create an appealing, easy-to-shop environment for customers by coordinating the team to
consistently execute visual merchandising and housekeeping standards in assigned area of
responsibility.
 Ensures the product offer available to customers is maximized in assigned area of responsibility by
coordinating product replenishment from the stockroom to the sales floor.
 Minimizes loss by implementing, monitoring, and tracking all loss prevention activities.
 Maintains a safe shopping and working environment by ensuring company policy and procedures are
adhered to within assigned area of responsibility.
 Motivates and inspires individuals within area of responsibility to maximize and drive a performance
culture.
 Provides in the moment feedback to team members to continue our culture of feedback.
 Raise all escalations to appropriate store manager.
 Is a role model for customer service and boosts sales and Brand experience by using advanced sales
techniques and appropriate elements of the adidas customer service model.
 Acts as a resource to associates on product knowledge and complex customer service situations
 Uses strong category knowledge and enthusiasm for the Brand to drive sales and customer loyalty.
 Acts as a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
 Adheres to all established policies and procedures
Retail Lead 9.2021
Knowledge, Capabilities and Experience:
 Must possess and consistently exhibit the competencies relative to the position.
 Skilled in operating personal computers, POS systems, and various software packages including MS
office.
 Ability to learn and adapt quickly in a fast-paced environment.
 Strong interpersonal and communication skills
 Ability to operate independently and with discretion and work effectively under pressure.
 Demonstrates an inspirational attitude that contributes to a positive team environment.
 Ability to build and maintain effective working relationships with team members
 Well-developed ability to speak, read, comprehend, and write English
 Ability to maintain reliable and consistent attendance and punctuality.
 While performing the duties of this job, the employee is occasionally exposed to outside weather
conditions. The noise level in the work environment is usually moderate.
Physical Requirements:
 While performing the duties of this job, the employee is regularly required to talk or hear. The
employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with
hands and arms. The employee may occasionally be required to sit; climb or balance; stoop, kneel,
crouch and crawl.
 The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50
pounds.
 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, and ability to adjust focus.
Qualifications:
 High school diploma or general education degree (GED)
 Must be 18 years or older
 Minimum 12 months experience working in a retail environment.
 Advanced selling experience and comprehensive product, retail and industry understanding