| Key Accountabilities: - Allocates resources and organizes processes within assigned area of responsibility (Sales and Service, Operations, People, or Visuals) to drive efficiency and productivity in a variety of situations.
- Ensures the product offer available to customers is maximized in assigned area of responsibility by coordinating product replenishment from the stockroom to the sales floor.
- Oversees the completion of sales transactions to ensure quick and accurate processing while adhering to cash protection procedures.
- Minimizes loss by implementing, actively monitoring and tracking all loss prevention activities.
- Maintains a safe shopping and working environment by ensuring company policy and procedures are adhered to within assigned area of responsibility.
- Applies knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets.
- Tracks performance data for assigned area (e.g. best sellers, space allocation, etc.) and makes necessary adjustments to drive productivity and efficiency.
- Coaches, motivates, and inspires individuals within area of responsibility to maximize and drive a performance culture.
- Exemplifies knowledge for customer service and boosts sales and Brand experience by using
advanced sales techniques and appropriate elements of the adidas customer service model. - Guides and trains team members on basic core and seasonal product knowledge.
- Uses advanced category expertise and enthusiasm for the Brand to drive sales and customer loyalty.
- Understands customer expectations and coaches team to meet or exceed them at all times.
- Actively supervises and coordinates team to ensure all customers receive the highest level of service.
- Actively collaborates and shares best practices to drive store team performance.
- Supports the recruitment, onboarding, training, and development of the store team.
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| Knowledge, Capabilities and Experience: - Must possess and consistently exhibit the competencies relative to the position.
- Excellent Skills in operating personal computers, POS systems, and various software packages including MS office.
- Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
- Ability to learn and adapt quickly in a fast-paced environment.
- Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
- Ability to operate independently and with discretion and work effectively under pressure.
- Demonstrates an inspirational attitude that contributes to a positive team environment.
- Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
- Well-developed ability to speak, read, comprehend, and write English
- Ability to maintain reliable and consistent attendance and punctuality.
- Ability and willingness to travel by car and air domestically.
- While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
Physical Requirements: - While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
- The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
- Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 35 lbs.
- While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
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