Assistant Manager Retail Training

Area: China

Department: Retail

Direct Reporting Line: Senior Manager Retail Training

Indirect/secondary reporting line: -

Subsidiary/country: GCA

Location: Chengdu

GSMS Grade: P1

Number of Personnel Managed: -

Cost Center/Budget and/or Revenue Responsibility: -

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Support both own retail and franchise business achievement and people development by delivering training/coaching in store level.

KEY RESPONSIBILITIES:

• Participate in training content development, including basic training, seasonal product training and other project-based training.
• Deliver training session to retail staff to ensure they are qualified in product knowledge, service /selling skill, store operate and store management.
• Deliver coaching in store level to sharpen the skill.
• Regularly visit and evaluate the in-shop training implementation of each store.
• Set up yearly and monthly regional training plan base on national training calendar.
• Tracking in-shop training delivery with regional training team quantitatively and qualitatively.
• Maintain training record and work out training report on regular basis
• Relevant administration work

Key Relationships:

• Training Hours
• Training/coaching quality base on internal measurements
• Retail KPIs
• Project achievement

KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional presentation, storytelling and facilitation skills for both live and virtual audiences.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to manage details at a very high level
• Proactive and effective communication
• Being service-minded, willing to help
• Implementation of training processes and systems
• A genuine passion for brand, its heritage and its products.
• Interest in further development in learning is a plus

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• College or above
• Above 3 years training or retail operation experience. Passion to running or outdoor is a plus
• Excellent PPT and excel skill, interest in AI tools is a plus
• Good in reading and writing in English
• Fluent in Mandarin
• Any certificate of Training will be a plus