Operations Management

• Coordinate daily inbound deliveries with internal teams and external vendors, ensuring timely and accurate shipment tracking and system updates
• Provide inbound forecasts and business updates to logistics service providers and internal relevant team, while addressing delivery issues such as delays or damages with corrective actions
• Manage inbound performance metrics including lead times, accuracy, and cost, and collaborate with procurement, finance, and logistics partners on rate quotations and billing
• Support continuous improvement by reviewing factory networks and delivery terms, generating operational guidelines, and implementing solutions for special business requirements

Financial

• Ensure timely and accurate verification of inbound billing, duty payments, and cost analysis reporting to support financial and operational needs.
• Oversee the claim resolution process to ensure issues are addressed promptly and successfully

System and Processes

• Apply knowledge of company and departmental policies to resolve operational issues and ensure accurate tracking and timely recording of freight information
• Produce reports and business updates efficiently while operating across key systems such as Power BI, AFS, HUB Light, TCM, Ariba, and Infor Nexus
• Support inbound-related projects through follow-up coordination and user acceptance testing for system enhancements