Purpose & Overall Relevance for the Organization:

To 1.improve the inventory accuracy and structure, support and control DC operations running smoothly 2.increase the customer satisfaction and service level. 3. Other task assigned

He/she will achieve this mission by:

• Monitoring the cycle count execution and the inventory reconciliation between AFS & MA, and then push to continually improve the inventory accuracy.
• Controlling DC operations and processes running smoothly
• Checking the claims investigation and give feedback when needed, provide analysis for service enhancement
• Managing Inventory control people such as lead and monitoring the team’ routine work, performance assessment and recruitment.
• Managing tail inventory
• Managing overflow inventory
• Make sure DC performance meets various IC KPI

Key responsibilities/accountabilities

Inventory accuracy monitor& improve

• Monitor the plan and organization of cycle count under controlling.
• Make sure the inventory adjustment (including plus-minus adjustment, block/release and A to D transfer) correct and on time.
• Push to handle the inventory reconciliation between AFS & MA timely.
• Analyse the reason of stock discrepancies and set up the improvement actions with related departments.

DC operations and process control

• Take trouble-shooting daily to insure the operation running smoothly.
• Internal process audit/random-checking rolling out to improve operations’ working accuracy and process optimization including inbound, outbound and special handling.
• Monitor and enhance rework process both in DC and factory.

Customer claims handling

• Check the investigation result reasonable and objective for complaints on delivery issues.
• Supervise the claims/inquiries feedback timely and the communication recipient.
• Give fully information for appeal claims and give suggestion to management team perspective from increasing customer service level.

Reporting & analysis

Lead and supervise the following report or analysis:

• Summary the error/control daily report exactly.
• Weekly & monthly cycle count result report and analyse to increase stock accuracy.
• Regularly provide the inventory adjustment report to finance and management team.
• Give claims report and analysis by month to push operation team increase picking accuracy.
• Offer inventory analysis for inventory reduction & turns and well-structured.
• Conduct the KPI assessment.

People Management

• Build and develop specific inventory & process control team.
• Enhance the staff/worker’s potentials /skills to fulfil the updated job requirement.
• Objectively evaluate the performance of team members.
• Personnel recruitment and interview.

Key Relationships:

Internally

• Inbound, outbound, Slotting

Externally

• DC planning, Transportation, IT, OBF, PO, Finance, BP&O

Knowledge Skills and Abilities:

Knowledge / Experience

• Master the warehouse management system (SAP & MA system).
• Well know the DC policies and procedures.
• Be familiar with the quality control outline and logistics operation key points.

PC/Language/Other Skills

• Good at English read-write and verbal capability
• Excellent in Excel, Word and other MS knowledge

Competencies/Attributes

• Carefully, collaborated, result-oriented,
• multi-task ability, logical thinking, analytical and problem solving abilities
• Strong communication and organization skills
• Leading and people management abilities

Requisite Education and Experience / Minimum Qualifications:

• University degree or above preferably with SCM/logistics management education background
• 5 + years’ experience in logistics environment, preferred in a distribution center in FMCG.
• At least 2-3 years people management experience.