Purpose & Overall Relevance for the Organization

Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements.

Key Responsibilities

• Create UIT codes for e-Transportation process to Romania, Hungary and Poland;

• Be in direct contact with warehouses, carriers & transportation teams to gather needed information;

• Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list;

• Uphold relationships and communication with logistics and sales;

• Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis);

• Bring ideas and support implementation of improvement opportunities;

• Monitoring and following up of differences between systems interfaces;

• Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues

• Perform financial controls over the team’s work;

• Supporting and standing in for colleagues working in other teams within Acct Sales OPS;

Key Relationships

• GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance);

• Sales Management Team;

• Logistics;

• Market Finance;

• IT & Corporate Solutions.

Knowledge, Skills and Abilities

• Strong Finance Acumen;

• Experience with Microsoft office tools;

• Experience with SAP;

• Experience with Salesforce (ASSIST) is a plus;

• Experience in a Shared Service environment or similar is a plus;

• Ability to read, write and communicate in English in a business setting;

• Ability to pay close attention to detail and high degree of customer orientation;

• Good Problem solving and analytical skills;

• Ability to meet deadlines;

• Self-motivated and self-directed individual.

Requisite Education and Experience / Minimum Qualifications

• Degree in Accounting, Business Management, Finance, Economics, or related areas;

• High level of customer orientation and communication skills;

• 2-3 years of working experience in providing customer support in the field of customer service, sales, or logistics;

• Broad and deep theoretical understanding of job function.