Manager Franchise Operations Market (LAM)

Purpose & Overall Relevance for the Organization

Key Responsibilities

Franchise Operations & Strategy Execution

• Execute and continuously improve the end-to-end (E2E) Franchise Business Model across the market
• Support and drive the implementation of the strategic planning defined for each franchise
• Identify franchising opportunities and potential partners in collaboration with Sales Management
• Develop and present franchise business cases to support decision-making processes

Stakeholder & Partner Management

• Manage franchise collaborations by coordinating cross-functional teams
• Ensure smooth cooperation across all internal and external interfaces
• Interact consistently with Franchise teams across countries to share and implement best business practices
• Maintain strong relationships with franchise partners, addressing needs and ensuring alignment

Operational Excellence

• Oversee day-to-day operations related to franchise business and partnerships
• Support administrative processes and ensure effective execution of operational activities
• Contribute to achieving sales budgets through active management and client interaction
• Prepare reports, business projections, and performance tracking

Performance Management & KPIs

• Track, analyze, and drive franchise stores’ KPIs
• Measure progress against defined objectives and identify improvement areas
• Assess franchise business performance and recommend optimization strategies

Team Leadership & Development

• Recruit and develop talent for direct and indirect reporting roles in alignment with Sales Management
• Build and lead a high-performing, integrated team by setting clear objectives and guidelines
• Develop both functional and interpersonal skills of team members
• Promote collaboration, accountability, and a performance-driven culture

Projects & Channel Development

• Support the evolution of the franchise channel through special projects
• Contribute to continuous improvement initiatives and innovation within franchise operations

Key Relationships

• Sales Management
• Franchise Partners
• Cross-functional teams (Finance, Operations, Merchandising, Marketing, etc.)
• Regional and local Franchise teams

Knowledge, Skills & Abilities

• Strong understanding of franchise business models and retail operations
• Broad theoretical and practical knowledge of business processes, tools, and company policies
• Strong stakeholder management and cross-functional collaboration skills
• Analytical mindset with experience in KPI tracking and performance optimization
• Strong communication and influencing skills
• Ability to manage complexity and drive results in a fast-paced environment

Requisite Education & Experience / Minimum Qualifications

• Minimum 5 years of relevant experience in Franchise, Retail, or Business Operations
• Proven experience managing cross-functional teams and stakeholders
• Experience in Latin America markets is a strong plus
• Bachelor’s degree in Business Administration or related field (preferred)