Purpose & Overall Relevance for the Organization

Contributes to the achievement or exceeding of sales figures and KPI targets by:

• Creating an emotional connection with the customer and representing the brand values
• Serving customers, selling products and diligently executing store operations

Key Responsibilities

• Is aware of store and individual targets and actively works to meet or exceed these by using all the resources available
• Meets or exceeds customer expectations, boosts sales and drives brand recognition by using appropriate elements of the customer service model
• Creates an emotional connection with every customer by being a passionate and enthusiastic brand ambassador
• Proactively incorporates basic core and seasonal product knowledge into his/her service approach within his/her assigned store zone(s)
• Maintains an appealing, pleasant and inviting environment for customers to shop in and pays attention to Visual Merchandising as well as tidiness and cleanliness
• Complies with store policies and procedures (SOM regulations) to maintain a safe shopping and working environment
• Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
• Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
• Minimizes loss by always keeping an eye on stock levels while serving customers
• Trains new team members (if applicable)
• Collaborates productively and respectfully with team members to meet or exceed store targets
• Completes all compulsory training programs and effectively transfers learning into skills on the job
• Communicates a desire to continually learn and seizes all available opportunities to advance his/her development and increase performance
• Cashier work (if applicable):
  • Ensures correct payment processes including careful product handling
  • Accurately completes cashing-up procedures
  • Completes sales transactions quickly and accurately while adhering to defined cash protection procedures (if applicable)
• Endless Aisle (if applicable):
  • Engages our customers with the online shop by suggesting they use it through tablets in the store in order to drive online sales
  • Stays up to date on news and products in the online shop to use this knowledge in sales talks
  • Uses the Endless Aisle tablet to offer product descriptions and/or customer feedback on products during the sales process
  • Informs customers about new ordering/sales possibilities within the country (communicate Endless Aisle/online shop)
  • Advises customers and provides support in case of questions on Endless Aisle/online shop

Authorities

• Not applicable

Key Relationships

• Customers
• Colleagues and supervisors

Knowledge, Skills and Abilities

• Competence of a Retail Professional

Requisite Education and Experience/Minimum Qualifications

• 0-3 years of retail experience
• Apprenticeship as a sales associate desirable
• Advanced knowledge of English
• Basic literacy and numeracy skills, communication skills