Assistant Manager Retail Operations FO, Region

Area: Country/ Cluster China

Department: Retail Ops

Director Reporting Line: Director /Sr Manager Retail Ops, FO

Indirect/Secondary Reporting Line: N/A

Location: Shanghai/Guangzhou/Chengdu/Beijing

GSMS Grade: M4

Number of Personnel Managed: -

Cost Center/Budget and/or Revenue Responsibility: -

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Drive the district profitability by meet or exceeding sales & profit targets; Coaching Store Managers to drive commercial success and excel in customer service; Ensuring proper execution of established policies, procedures, initiatives, and directives.

KEY RESPONSIBILITIES:

Planning

• Plan Stores objectives with Director / Sr. Manager Retail Operations FO, Region
• Plan actions plans to reach targeted KPI’s

Management

• Take full ownership of the district and its commercial success
• Plan and prioritize structured store visits to maximize the district’s performance
• Manage delivery of own retail KPI’s (qualitative and quantitative) in the district
• Ensure proper in-store Brand execution, according to established standards and directives, in all stores within the district
• Pro-actively analyse sell-through figures and develop action plans with stores managers to achieve productivity and image targets
• Ensure compliance with established policies, procedures, initiatives and directives

Financial

• Manage and deliver retail financial KPI’s

System and Processes

• Manage retail KPI’s and tracking/reporting systems.
• Ensure operational system efficiency and training.

People Management

• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Ensure compliance to established HR policies and procedures
• Recommend structural or human changes in store in order to achieve sales and brand targets
• Coordinate with store managers on staff recruitment, retention and development.
• Coordinate with HR on relevant HR projects like internal referral, performance review, succession planning, etc.

Training and Development

• Identify and recommend training and development needs
• Coach Store Managers to increase their stores’ sales, productivity and profitability
• Own succession planning for the district
• Ensure quality & efficiency of training

KPIs

• Store business KPI’s
• Image/consumers satisfaction KPIs.
• Staff turnover and satisfaction KPI’s

KEY RELATIONSHIPS:

• Visual Merchandising
• Retail Excellence
• Retail Business Planning
• Marketplace Management
• Omni Buying
• Retail HR
• Finance
• IT
• SCM

EXPERIENCE / SKILLS REQUIRED

Competencies / Attributes

• Excellent organizational skills
• Strong management skills
• Excellent interpersonal/communication skills
• Results oriented
• Consumer service oriented
• Team player
• Able to multi-task

Knowledge/Experience

• Minimum of 5 years’ experience in a retail multinational company
• Minimum 3 years’ experience in regional management

Educational Background

• University Degree or strong retail store management experience

PC/Language/Other Skills

• High level knowledge and skills in Microsoft products
• Strong presentation skills
• Be able to communicate in English