Purpose & Overall Relevance for the Organization

• The Sales Operations Administrator provides operational, administrative and coordination support across adidas Retail and Franchise business channels.

• The role is responsible for ensuring efficient execution of operational processes, store support activities, payment administration, contract management and franchise commercial administration.

Key Responsibilities

Operations Administration & Coordination

• Provide day-to-day administrative support to Retail and Franchise operations.

• Coordinate operational processes, approvals and documentation.

• Maintain business records, operational trackers and supporting files.

• Monitor action plans and follow up with relevant stakeholders to ensure timely completion.

Vendor Management & Payment Administration

• Coordinate recurring and ad-hoc operational payments.

• Review invoices and ensure proper coding, supporting documents and approvals are completed.

• Submit payment requests and follow up with Finance throughout the payment process.

• Maintain payment tracking records and ensure payment status is monitored.

• Support vendor creation, vendor maintenance and vendor-related administrative requests.

• Coordinate with landlords, suppliers and service providers on payment-related matters.

Purchase Order Administration

• Create and manage Purchase Orders (PO) in accordance with company procedures.

• Support Goods Receipt (GR) completion and documentation.

• Monitor PO status and coordinate with stakeholders to ensure timely closure.

• Support procurement activities related to store operational requirements.

• Maintain purchasing records and approval documentation.

Contract & Documentation Management

• Coordinate preparation and administration of operational contracts and agreements.

• Monitor contract validity and renewal timelines.

• Support document review, approval routing and signature processes.

• Maintain organized documentation and filing systems.

• Coordinate DocuSign workflows and approval documentation when required.

Franchise Commercial Administration Support

• Support administration of franchise commercial agreements and trade term documentation.

• Coordinate preparation and processing of business memos, announcements and approval documents.

• Support administration of franchise incentive programs, including documentation, tracking and approval coordination.

• Prepare and maintain supporting records related to franchise commercial activities.

• Coordinate communication and documentation exchange between franchise partners and internal stakeholders.

Key Relationships

• Retail Operations Team

• Franchise Team

• Finance

• Procurement

• Legal

• Landlords

• Vendors and Suppliers

Knowledge, Skills & Abilities

• Strong administrative and organizational skills.

• Good attention to detail and accuracy.

• Able to manage multiple tasks and deadlines.

• Good communication and stakeholder coordination skills.

• Proficient in Microsoft Excel, PowerPoint and Outlook.

• Experience with ERP systems (SAP preferred).

• Good written and spoken Vietnamese and English.

Education & Experience

• Bachelor degree in Business Administration, Retail Management, or a related field.

• Minimum 2 years of experience in operations administration, retail support, franchise support or similar roles.

• Experience in retail, consumer goods, fashion or sporting goods industries is preferred.