Job Description:

ACCOUNTABILITY

As an intern supporting the Digital Workplace Asset team, your primary responsibilities will be to assist the team in daily operations and specific projects, focusing on the ServiceNow platform and IT Asset Management.

Your accountabilities include:

• ServiceNow Platform Support:

  • Assist in the optimization and configuration of the ServiceNow Asset Management module based on local requirements.

  • Support the team in defining, testing, and implementing modifications to platform permissions and workflows to improve operational efficiency.

  • Provide support for testing new features or patches deployed on the ServiceNow platform.

• Collaboration and Communication:

  • Act as a key support contact for communicating with European teams (and other global stakeholders) regarding ServiceNow development, permission requests, and workflow changes.

  • Assist in translating local business requirements for asset management into clear technical specifications for global development teams.

  • Help track the progress of development tasks and change requests assigned to European teams.

• Operational & Technical Support:

  • Provide first-level (L1) support to internal users for inquiries and issues related to the ServiceNow asset platform.

  • Assist in troubleshooting basic incidents related to asset data, user access, and workflow processes.

  • Support the team in following up on and escalating urgent cases related to asset management to ensure timely resolution.

• Documentation and Reporting:

  • Develop and maintain clear documentation for local configurations, user guides, and troubleshooting procedures for the asset platform.

  • Assist in generating regular reports from ServiceNow on asset compliance, data accuracy, license status, or service requests for management review.

• Stakeholder Engagement Support:

  • Assist the team in maintaining a close relationship with internal stakeholders (e.g., Key Users, Focal Points) to gather feedback and pain points related to the asset management tools.

  • Support the organization of user involvement workshops or knowledge-sharing sessions for new ServiceNow features.

QUALIFICATION

EDUCATION: with Master degree or Bachelor degree in Information Technology related / English / Business Management

EXPERIENCE: Internship or part-time experience in IT or administrative support is a plus, but not mandatory.

CERTIFICATION:

CET 6 or above;

LANGUAGE: fluent English both in written and oral speaking (CET 6 or above)

KNOWLEDGE / TECHNICAL SKILLS:

Basic IT knowledge and understanding of computer hardware/software lifecycle management.

Proficient in Google Workspace applications (Sheets, Docs, Slides).

Knowledge of ITIL or asset management systems is a plus.

Strong interest in IT and digital workplace technologies.

Good communication, collaboration, and interpersonal skills.

Team-oriented mindset with a proactive and responsible attitude.

Attention to detail and good problem-solving abilities.

TRAITS:

Detail-oriented: Pays attention to accuracy and small details, essential for managing IT asset data and documentation.

Reliable: Responsible and trustworthy in handling company assets and confidential data.

Organized: Capable of maintaining clear structure in data, tasks, and documentation.

Curious and eager to learn: Willing to explore new tools, systems, and IT processes.

Collaborative: Works well with colleagues and supports team objectives.

DRIVER / VALUES:

Accountability – Takes ownership of tasks and ensures completion with high quality.

Integrity – Respects company rules, confidentiality, and compliance standards.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus (China) Enterprise Management and Services Co.Limited

Employment Type:

Internship

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Experience Level:

Student

Job Family:

Digital <JF-IM-DI>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.