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Data Analyst for IT Stability



IT, Data Science
Budapest, Hungary
Posted on Wednesday, April 3, 2024

We are looking for a new colleague who will be a detail-oriented and analytical reporting analyst to join our team. As a data analyst for IT services such as applications and technical infrastructure, you will play a crucial role in ensuring stability and continuous improvement. You will be responsible for gathering, analysing and presenting data to continuously improve Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to continuously improve end-user satisfaction. Please note that the position is advertised in Allianz Technology CE countries (Slovakia, Czech Republic and Hungary) therefore the location depends on where the successful applicant will be hired.

You will:
• Data gathering and analysis: Collect and compile data (e.g. KPIs and SLAs) from various sources, ensuring data accuracy and integrity. Analyse data to identify trends, patterns, and insights that support business objectives.
• Analyse technical stability: Conduct detailed analysis of technical stability metrics, including system performance, uptime and incident frequency. Identify patterns, trends and areas of concern and propose solutions to enhance overall technical stability.
• Implement measures for technical stability: Collaborate with cross-functional teams as well as with internal and other steak-holders to design and implement measures aimed at improving technical stability. This includes evaluating and implementing best practices, automation, enhanced monitoring and proactive maintenance and evaluate the effectiveness of implemented measures for technical improvements.
• Reporting: Ensure Design and development of reports. This includes creating visually appealing dashboards, charts and graphs to effectively present the data to stakeholders.
Ensure implementation of automated solutions to increase efficiency.
• Data visualization: Present data in a visually compelling manner, using charts, graphs and other visual representations. Communicate complex information clearly and concisely to facilitate understanding and drive actionable outcomes.

You need:
• Understanding ITIL terminology and concepts as well as best practices and processes related to Change, Problem, and Incident Management.
• Strong analytical and problem-solving skills, with the ability to interpret and analyse complex data sets.
• Familiarity with KPIs and SLAs and their significance in monitoring and improving technical stability.
• Proficient in using reporting tools and software (e.g. Service Now, Glorea, Dynatrace, Power BI) to create impactful reports.
• Advanced knowledge of data visualization techniques and best practices.
• Experience in automating reporting processes and working with large datasets.
• Excellent communication and presentation skills, with the ability to effectively convey insights to different audiences.
• Ability to work collaboratively with cross-functional teams and meet tight deadlines.
• Fluent English is a must

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad

• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)

• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered

• Flexible working, health and wellbeing offers (including healthcare benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can

Base salary starts from 2500€ per month and depends on the professional qualifications and experience of candidate.

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.