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Conversational AI (CAI) Solution Engineer



Software Engineering, Data Science
Munich, Germany
Posted on Tuesday, April 9, 2024

Key responsibilities/What you will do

This role is acting as global AzP Conversational AI Solutions Engineer. Its mission is to help Allianz Partners BUs to develop and deploy effective Chat- & Voicebots that meet the specific local needs. This involves working closely with various internal and external stakeholders to understand the requirements, designing and building conversational AI systems that integrate with their existing technologies and core systems (e.g. CRM), and testing and optimizing the solutions to ensure they deliver a high-quality user experience.

Overall, the Conversational AI solutions engineer is responsible for helping AzP businesses leverage the power of conversational AI to improve customer engagement, increase efficiency, and drive growth.

In order to be successful in this role, one will need a profound understanding of Conversational AI frameworks and technologies as well as experience with Java Script, APIs, and other relevant technologies. Other key responsibilities for this role may include:

  • Developing and documenting processes and procedures for building and deploying Conversational AI solutions
  • Designing and developing conversational flows, user interfaces and integration point for Chat- & Voicebox
  • Providing technical guidance and support to AzP stakeholders during the development and deployment of their Conversational AI use cases
  • Collaborating with other engineers and stakeholders to ensure that solutions are designed to be scalable, reliable, and maintainable
  • Contributing to the development of new features and capabilities for the Cognigy Conversational AI platform

​​​​​​​Key requirements/What you bring

  • Knowledge of Conversational AI frameworks and technologies, such as STT (Speech-To-Text),
    TTS (Text-To-Speech), SSML (Speech Synthesis Markup Language) and NLP (Natural Language Processing)
  • Understanding of the principles of Conversational design and user experience (UX) for Conversational interfaces
  • Expertise in programming languages such as JavaScript, Python, or similar programming languages
  • Understanding of understanding of REST APIs and web services
  • Knowledge of Agile methodology and experience in working with project management tools
  • First experience in developing conversational Chat- & Voicebots using Cognigy or similar conversational AI platforms is a plus
  • First experience in Microservices based application/solution architecture
  • 1 to 3 years Project Management experience in large innovation/transformation projects
  • Successfully completed degree in (business) computer science, (business) engineering, economics with computer science or comparable courses
  • Cognigy certification is a plus

Key benefits/What we offer

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.