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Digital Systems Analyst



Guildford, UK · Guildford, UK
Posted on Monday, May 13, 2024

46226 | Sales & Distribution | Professional | Non-Executive | Allianz UK | Full-Time | Permanent

Who we are

Allianz is a global insurance company serving across 70 different countries, but from the very first day you join our team you’ll know that your contributions are valued. We offer world class learning and career development opportunities, while we celebrate an inclusive culture.

Role Description

This role is an exciting opportunity to work in a fast paced environment within Digital Trading and specifically the Digital Trading Unit. The Digital Trading Unit is responsible for QuoteSME, our interactions with Software Houses and ensuring our system solutions align with the Digital Trading values of digital first and easy to do business with.

As a Senior Digital Trading Analyst, you will be a senior contact in the team. You will oversee our Defects Pipeline and be the senior escalation point for system issues and outages.

Your role will also include identifying opportunities to improve our products, implementing solutions to expand users knowledge of our systems and identifying opportunities to remove unnecessary processes

You will work closely with the rest of the Digital Trading team in Maidstone, Lancaster & Guildford to identify, understand and solve complex problems. This role can be based from any of the following offices on a hybrid approach (1-2 days a week in the office): Maidstone, Lancaster or Guildford.

Key Responsibilities

  • Senior escalation point for system issues, outages, major incidents and technical queries
  • Responsible for identifying and solving complex problems across a wide-scale business landscape, including stakeholder management and relevant analysis/investigation into root cause and solutions
  • Subject matter expert in digital trading and digital platforms
  • Working alongside software houses & suppliers such as Acturis, Polaris etc.
  • Co-ordinating business incidents where appropriate and conducting relevant root cause analysis/investigation and solutions/fixes post incident

About You

Skills & Experience

  • Commercial insurance experience ideal
  • Acturis Platform knowledge preferred but not essential
  • Good problem solver
  • Positive outlook with focus on being a team player
  • Well presented and reliable
  • Able to take instructions and work on own initiative
  • Excellent organisation skills and able to work well under pressure
  • Self-motivated
  • Good listener and able to build a rapport with suppliers & colleagues
  • Confident communicator with both internal and external stakeholders
  • Ability to work on multiple priorities simultaneously

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexibile benefits for you to choose from - so you can pick a package thats perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

  • Flexible buy/sell holiday options
  • Hybrid working.
  • Annual performance related bonus
  • Contributory pension scheme
  • Development days
  • A discount up to 50% on a range of insurance products including car, home and pet
  • Retail discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Our Purpose and Values

We secure your future

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our purpose and values are more than just words on a website - they are the why and how of Allianz. They influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together, and inspire us to be the best. Building an inclusive culture for us all to succeed.

Diversity & Inclusion

At Allianz, we value diversity and inclusion and back this up with our accreditations. Allianz is EDGE certified for gender inclusion, members of the Women in Finance Charter, members of the Stonewall Diversity Champion programme, signatories of Business in the Community’s Race at Work Charter, and an Armed Forces Covenant gold standard employer.

We have a range of employee networks focusing on gender inclusion, cultural diversity, LGBTQIA+, disability and long term health conditions (including neurodiversity), intergenerational and life stages, parents and carers, mental wellbeing, menopause support and armed forces and veterans, all supporting you to bring your best and authentic self to work.

Join us - Let’s Care for Tomorrow.