Join our team as a Data Analyst and take the lead in designing insightful reports and performing advanced data analytics and process mining for IT Service Management (ITSM) processes at Allianz Technology. Your in-depth analysis will be instrumental in driving impactful process enhancements throughout the organization, demonstrating the evolution of key performance indicators (KPIs) and their direct correlation to actionable improvement strategies. If you're passionate about leveraging data to make a tangible difference, this is the opportunity for you to excel and drive meaningful change within our dynamic and innovative environment.

You will:

• Designing and leading the development of comprehensive reports that provide valuable insights into IT Service Management (ITSM) processes across Allianz Technology, enabling informed decision-making and strategic planning.
• Conducting advanced data analytics and process mining to identify trends, patterns, and opportunities for process improvements, and translating findings into actionable recommendations to drive stability, operational efficiency and effectiveness.
• Collaborating with cross-functional teams to demonstrate the evolution of key performance indicators (KPIs) and establish clear linkages between data-driven insights and targeted improvement initiatives, fostering a culture of continuous enhancement and innovation within the organization.

Your skills:

• Bachelor's or Master's degree in Computer Science, Information Technology, Data Analytics, or a related field.

• Proven experience in a similar role, with a strong background in IT Service Management (ITSM) processes and data analytics within a corporate environment.
• Relevant certifications in data analysis, project management, or IT service management (e.g., ITIL certification) would be advantageous.
• Demonstrated experience in leading process improvement initiatives and driving impactful change through data-driven insights.
• Fluent in English. Other languages are a plus.
• Strong knowledge of ITIL (Information Technology Infrastructure Library) framework and ITSM best practices.
• Excellent leadership and stakeholder management skills
• Exceptional communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Analytical and problem-solving skills to identify areas for improvement and drive process enhancements.
• Understanding of risk management and the ability to implement controls to mitigate potential risks.

Your benefits:

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

48536 | Data & Analytics | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido