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Product & Governance Manager, Travel

Allianz

Allianz

Product
Brisbane, QLD, Australia
Posted on Thursday, June 27, 2024

What you do

As part of Allianz Partners Travel Line of Business, the Product & Governance Manager is responsible for leading and supporting activities relating to product governance, product management, risk and control matters. Reporting to the Head of Product & Governance, Travel, this is a senior team position, where the incumbent will be required to often represent in various forums.

This role will lead and support deliverables to ensure the business functions manage their risks, compliance obligations and product governance requirements whilst driving the group principle of ‘Total Simplicity’.

Key Responsibilities are:

Product Management & Product Governance

  • Lead the product governance processes for the team, ensuring that any product development, modification or termination is undertaken in accordance with the Product Oversight & Governance Frameworks.
  • Lead product monitoring of key metrics (including complaints, claims declines and loss ratio) to identify issues and trends and provide recommendations for product improvement.
  • Monitor regulatory requirements and changes to ensure Products remain compliant within local markets, and support implementation of required product changes.
  • Support development of products ensuring delivery of sustainable customer-centric outcomes and compliance with Allianz, Allianz Partners, legal and regulatory standards.
  • Support global ‘Simplicity’ principle, including deviation approval if required to meet local needs.
  • Contribute to the development of strategic options across the product suite, through the provision of quality advice and analysis.
  • Maintain quality of Product documentation ensuring all relevant manuals, guidelines, and documents are current.

1st Line of Defence Risk, Compliance and Assurance

Support Product, Pricing and Underwriting functions on risk and compliance matters through the following activities:

  • Actively assist in identifying incidents occurring within the business functions and determine if they are risk, legal or compliance issues.
  • Lead the investigation and remediation of risk and compliance incidents, working collaboratively with the team, the business function and 2nd Line Risk and Compliance teams to determine steps to implement immediate fixes to reduce customer and business impact, determine root cause, coordinate remediation and assist with the implementation of control strengthening actions.
  • Report all Risk and Compliance issues relating to the business functions to the process owner, management and 2nd line Risk and Compliance functions and provide timely updates to stakeholders as required.
  • Lead and/or support Operational Risk Assessments for Travel Line of Business projects including identification and rating of risks and control development, engaging with stakeholders across 1st and 2nd lines of defence, obtaining relevant approvals prior to project go-live and providing monitoring and assurance over controls post go-live.
  • Lead and/or support regulatory change projects relating to Product, Pricing and Underwriting including analysis of requirements, coordinating impact assessments and supporting implementation of key deliverables.
  • Perform reviews and assurance of controls to ensure adherence to policies and procedures and provide recommendations to ensure these are managing operational or compliance risks in your business functions.
  • Provide thought leadership regarding new processes or controls to meet emerging risks that may impact upon your business function.
  • Perform Risk and Control Officer approval tasks for public facing documentation for your business functional area in accordance with Public Due Diligence (PDDD) process.

What you bring

  • Senior experience in Insurance and/or financial services, with a significant portion in first line risk, compliance, or product governance roles.
  • In-depth knowledge of the insurance/financial services industry and related risk, legal, regulatory, and compliance requirements.
  • Extensive experience in incident management and a strong background in conducting comprehensive operational risk assessments.
  • Proven ability to engage and influence stakeholders at senior and executive levels, working collaboratively and effectively across all tiers of the organization.
  • Demonstrated experience in leading and managing complex operational changes and initiatives.
  • Exceptional analytical skills, with a track record of conducting thorough investigations and delivering effective problem-solving solutions.
  • Strong strategic thinking capabilities, with a demonstrated ability to provide thought leadership and drive continuous improvement in risk and compliance practices.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.



50677 | Product Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.