We are seeking a dedicated and dynamic Product Owner to lead our Onsite Support Services. This critical function encompasses a variety of essential services to ensure seamless IT operations within the organization. The role involves overseeing Asset Management, which includes tracking and managing IT assets throughout their lifecycle. Additionally, the position will oversee Onsite Services (IMAC/D) for installations, moves, adds, changes, and disposal of IT equipment, along with the management of vending machines, remote diagnostics tools, and asset management platforms. The Product Owner will also play a key role in the Walk-in Center, ensuring immediate, face-to-face technical support for employees. These services work together to maintain an efficient and effective IT environment. If you are passionate about driving operational excellence and delivering high-impact IT solutions, we’d love to hear from you.

What you can find at Allianz Technology:

• Work Life - Balance: We offer flexible working hours so you can start your working day according to your needs. In addition, during the summer and every Friday of the year, you have the option of intensive working hours, which will allow you to enjoy more free time for yourself.
• International and Multicultural Environment: We value the diversity and richness that comes from working in an international and multicultural environment. With more than 52 different nationalities represented in our company, we offer our employees the opportunity to collaborate with people from all over the world, enriching the work environment and providing the opportunity to learn and grow in a truly global setting. This diversity allows us to have a broader perspective, foster creativity and innovation, and promote an inclusive work environment where every voice is heard and valued.
• Professional Growth Opportunities: We are committed to the professional development of our employees and provide numerous opportunities for growth within the company. We value internal talent and promote internal advancement, offering training programs, mentoring, and skills development that allow our employees to advance in their careers.
• Compensation and Benefits Package: It includes a company bonus plan, pension, employee stock program, and multiple employee discounts (details vary by location).

What will make you succeed in this position?

• Higher education degree in business administration, change management, economics, IT, or comparable education.

• Possess international experience, demonstrating the ability to manage and collaborate with diverse, cross-functional teams across different regions.

• Proven experience (5+ years) in Onsite support products: Asset Management, Onsite Site Services (IMAC/D), Walk-in center

• Knowledge of Windows Operating Systems & MAC OS, HW devices.

• Overview knowledge of workplace SaaS products and services,

• Customer-focused mindset with a commitment to delivering high-quality service.

• Profound knowledge of the customer, market, and competitors.

• Relevant work experience in leadership, management, and / or relevant area.

• High flexibility, teamwork, commitment and resilience and ability to handle conflicts while delivering high quality results.

• IT affinity and fun in technology and ability to solve problems independently.

• English fluent, including the ability to handle complex issues and explain complex facts.

• Having an Agile mindset

• Critical Thinking generated by observation, experience, reflection, reasoning, and communication.

• Applying analytical thinking, methodological and conceptual skills

• Living the four Allianz People Attributes: Customer & Market Excellence, Collaborative Leadership, Entrepreneurship and Trust.

• Competence to exchange complex information with diplomatic tact and to cooperate with a diverse internal and external audience.

• Solution-oriented, high result orientation, flexible and energetic team player, with high resilience and strong organizational skills.

• Communication and influencing skills, high empathy, and patience.

Your mission in the role will be:

• Responsible for maximizing the value of the product with a focus on Asset Management, Walk-in Center and vending machines.

• Prioritizes and manages the Product Backlog, including clearly expressing Product Backlog items, ordering the items to best achieve goals and missions, representing the desires of the stakeholders in the Product Backlog, and ensuring that the Product Backlog is visible.

• Regularly provides updates and creates transparency towards the customer on what the Scrum Team will work on next.

• Ensures that the Team understands the backlog items to the needed level.

• Ensures that product increments are delivered in high quality and iteratively considering customer and stakeholder feedback thus ensuring continuous product improvement.

• Collaborate with the IT teams to assess and implement new technologies that could improve the speed, efficiency, and quality of onsite IT support (e.g., automation, self-service tools, AI-powered IT support).

• Working closely with various stakeholders, including the development team, customers, and business leaders, to understand their needs and to managing expectations and to ensure success of delivery.

• Tracking and analyzing performance metrics of the products within the product such as revenue, customer satisfaction and identifying improvement areas to ensure continuous improvement.

• Establish and maintain regular collaboration with OSS PO Germany, Local/Regional service manager to ensure services alignment globally.

• Engage with third-party vendors and contractors delivering onsite IT support services globally, ensuring they meet the agreed-upon

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT

62252 | Ingeniería informática y tecnológica | Profesional / Senior | Non-Executive | Allianz Technology | Jornada completa | Indefinido