About the Job

The User Experience Data Analyst is a strategic role focused on enhancing user satisfaction and optimizing the user journey. This position requires developing scalable solutions that provide deep insights into user behaviors and preferences throughout the customer journey. By leveraging multiple data sources, the analyst will create and implement user experience strategies that are data-driven and aligned with key performance indicators (KPIs). The role involves optimizing UX research spend, collaborating with cross-functional teams and development of KPI measures along customer journeys. The analyst will communicate findings to stakeholders, stay abreast of industry trends, and continuously monitor user feedback to drive ongoing improvements in user experience.

What you do

• Develop and implement a comprehensive user experience strategy that aligns with business goals and enhances the customer journey.
• Create scalable solutions to gather and analyze user data throughout the customer journey, leveraging multiple data sources to optimize the user experience.
• Conduct user research to uncover user needs, behaviors, and motivations, and translate findings into actionable insights.
• Analyze user data and feedback to identify opportunities for enhancing the user experience and inform UX strategies.
• Develop wireframes, prototypes, and designs aimed at improving usability and satisfaction.
• Collaborate with designers, developers, and stakeholders to implement user experience enhancements and ensure alignment with strategic goals.
• Perform usability testing to assess the impact and effectiveness of changes, and refine strategies based on results.
• Present insights and actionable recommendations to stakeholders and leadership, ensuring alignment with KPIs and business objectives.
• Stay informed about industry trends and best practices in user experience design and research, incorporating them into UX strategies.
• Monitor and assess the user experience regularly to identify opportunities for continuous improvement and optimize UX research spend.

What you bring

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience: 5-8 years in UX/UI research, with experience in agile environments and large-scale, international projects.
• Proficient in modern UX research methodologies, digital analytics, and design processes and tools.
• Experience with tools such as Maze, Hotjar, Lookback, UserTesting, etc.
• Ability to leverage multiple data sources to inform UX strategies and optimize the user experience.
• Strong skills in creating and implementing UX strategies that align with business objectives and KPIs.
• Excellent interpersonal and communication abilities, with a proven track record of presenting insights to stakeholders.
• Strong problem-solving skills and the ability to work independently.
• Experience with Jira, Confluence, MS Teams, SharePoint, and Adobe Analytics.
• Professional spoken and written English language skills.

62320 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT