Some of your specific responsibilities could include:

• Oversee the daily operations of the GBO team in Japan, focusing on enhancing both team and individual productivity.

• Develop, monitor, and execute business plans that align with AGCS GBO objectives, while effectively communicating goals to customers and direct reports.

• Act as a representative in meetings and projects, ensuring open communication with stakeholders and promptly addressing customer needs.

• Analyze productivity statistics, provide constructive feedback, address underperformance, and coach Associates to achieve process targets.

• Manage work allocation, resolve process issues, respond to customer inquiries, and cultivate a culture of innovation.

• Prepare and present management information and performance reports to stakeholders, ensuring alignment with the GBO vision and objectives.

• Collaborate closely with the offshoring team in India.

• Oversee local facility management and general affairs tasks, such as mailing services, coffee machine vendor management, and office rental contract management.

What You’ll Bring to the Role

• Comprehensive knowledge and understanding of general insurance operations, encompassing processes, regulations, and industry practices.

• Demonstrated expertise in operations management, including overseeing daily activities, optimizing processes, and ensuring efficient service delivery.

• Proven experience in stakeholder management, characterized by effective communication, relationship building, and collaboration with diverse internal and external parties.

• Strong analytical skills.

• Results-oriented mindset.

• Business proficiency in Japanese.

• Business proficiency in English.

• Proficiency in AI skills: The ability to leverage AI tools to support daily tasks, enhance efficiency, and contribute to data-driven decision-making is highly valuable.