At Allianz Partners, we don’t just process claims—we help travelers get the right care and get back on track. Join a global leader and make a real impact across Malaysia, Singapore, and Indonesia.

In this associate-level role, you’ll evaluate and manage travel medical claims end-to-end, ensuring fair, accurate decisions and clear communication for our insurance partners and policyholders. You’ll build regional exposure, work with healthcare providers and internal teams, and develop in-demand skills in the insurance assistance space.

What You’ll Do

• Manage assigned claims from notification/registration through to closure
• Review coverage, validate documents, and calculate benefits within authority
• Initiate payments and draft clear, professional claim decision letters
• Maintain accurate reserves, data entry, and case notes in the system
• Track claim progress and coordinate with Finance on rebilling
• Respond to customer inquiries and complaints with timely resolutions
• Liaise with providers, policyholders, and partners to gather info and explain decisions
• Support team projects and ad hoc tasks; collaborate to ensure seamless handovers

What You’ll Bring

• Diploma or Degree (any field)
• 1–2 years’ experience in medical claim assessment; fresh graduates welcome
• Advantage: insurance, medical, or travel assistance background
• Strong English communication (written and spoken); Mandarin is a plus
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Detail-oriented, decisive, customer-focused, and a strong team player

Location

UOA Centre, KLCC, Kuala Lumpur

What Success Looks Like

• Timely, well-documented claim decisions with clear communication
• Smooth collaboration with providers, partners, and internal teams
• Reliable reserve management and clean case data with minimal rework

Why Join Allianz Partners

• Work with a trusted global brand and gain regional case exposure
• Structured training, mentorship, and clear career growth pathways
• Supportive team culture focused on collaboration and continuous improvement

What we offer:

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey.

We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance

If you’re excited but unsure if you meet every requirement, apply anyway—we value potential, transferable skills, and a growth mindset

83373 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent