What you do:

• Lead the Claims management department and report directly to the COO.
• Lead and optimize the claims management process to align with business objectives.
• Supervise the entire claims handling process, ensuring efficiency and compliance.
• Collaborate with internal departments and external partners to resolve complex claims.
• Propose and implement strategies to reduce costs and improve processing times.
• Set, monitor, and report on performance KPIs to ensure targets are met.
• Enhance operational rules, processes, and standards for claims management.
• Develop and operate a performance setting and monitoring system for claims.
• Ensure adherence to industry regulations and company standards.
• Drive continuous improvement initiatives and support projects beyond daily responsibilities.
• Oversee quality control measures to maintain high standards in claims management.

What you bring:

• Higher education degree.
• Minimum of 5 years of experience in claims.
• Proficiency in English.
• Strong computer literacy.
• Excellent leadership and organizational skills, with a focus on motivating teams.
• Familiarity with insurance regulations and specific claims liquidation requirements.
• Experience in developing and operating performance setting and monitoring systems for claims.

What we offer

• Offer a hybrid work model balancing in-person collaboration and remote work.
• Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
• Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
• Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.

85216 | Customer Services & Claims | Management | Allianz Executive | Allianz Bulgaria | Full-Time | Permanent