Allianz Services is proud to serve and be part of Allianz Group, one of the world’s leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver client experience within Allianz Group. At Allianz Services, we have a specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we aim to continuously evolve, improve, and deliver excellence while contributing to the transformation of Allianz. Caring for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

The Motor Claim Specialist is responsible for managing and processing third-party property damage claims related to motor accidents. With over 5 years of experience in the insurance industry, the specialist will handle complex claims, ensuring efficient and fair resolution in line with local regulations and company policies.

Objectives & Key Performance Indicators

· Collaborate with Product, Underwriting and other internal stakeholders to ensure alignment of coverage, policy intent
and wordings.

· Attain annual claims savings set by HoD annually for the team on pending claims volume and nature of claims.

· Effective claims management skills, including compliance to protocols/operating procedures, reserving and managing
panel of service providers.

· Maintain good Turn-Around-Time and claims service level standards to ensure customer claims experience are met.

Claims Management:

· Assess and process third-party property damage claims, determining liability and evaluating the extent of damage.

· Negotiate settlements with third parties and their representatives, ensuring fair compensation while minimizing costs.

Customer and Stakeholder Interaction:

· Communicate effectively with claimants, policyholders, repair shops, and other stakeholders to facilitate the claims
process.

· Provide regular updates and clear explanations to all parties, ensuring a transparent and customer-focused
approach.

Regulatory Compliance:

· Ensure all claims are handled in accordance with Singapore's legal and regulatory requirements.

· Stay informed of changes in laws, regulations, and industry best practices related to motor insurance and property
damage claims.

Documentation and Reporting:

· Prepare comprehensive reports and maintain accurate records for each claim.

· Analyze claims data to identify trends and opportunities for process improvement.

Collaboration and Team Support:

· Collaborate with internal teams, including underwriting, risk management, and legal, to support the overall claims
process.

· Mentor and provide guidance to junior claims specialists, sharing expertise and best practices.

Continuous Improvement:

· Engage in professional development to enhance skills and knowledge.

· Contribute to initiatives aimed at improving claims processes and customer satisfaction.

Qualifications and skills –

· Certification in Basic Insurance Concepts and Principles (BCP), Personal General Insurance (PGI) and Commercial
General Insurance (ComGl) with Singapore College of Insurance

· More than 5 years of experience in motor claims handling, with a focus on third-party property damage claims.

· Extensive knowledge of Singapore's motor insurance regulations and claims processes.

· Strong analytical, negotiation, and problem-solving skills.

· Excellent communication and interpersonal abilities.

· Ability to manage multiple claims efficiently and independently.

· Proficiency in claims management software and Microsoft Office Suite.