What you do

• Oversee planning, administration, operations, monitoring, and reporting of the company’s systems, including server complexes and application systems.
• Ensure system continuity, performance, and compliance with information security standards.
• Manage daily system administration, updates, and monitoring of application performance.
• Lead, develop, and mentor the Application Maintenance Team to ensure high-quality support and continuous service improvement.
• Oversee end-to-end lifecycle of application incidents, problems, and changes, in close collaboration with ITSM functions (Incident, Problem, Change Management).
• Manage major incident lifecycle process for disruptions affecting business operations
• Maintain, update and execute disaster recovery and business continuity plans.
• Ensure timely and effective resolution of application-related issues.
• Drive operational excellence, standardization, and best practices for application maintenance and upgrades.
• Ensure proper technical documentation and resource allocation within the directorate.
• Monitor task execution, quality, and compliance with regulations.
• Collaborate with other departments to ensure business continuity and system security.
• Own communication with business stakeholders regarding application stability, planned maintenance, and service impacts.
• Maintain operational contacts with application system and service providers.

What you bring

• Higher education in technical fields, mathematics, informatics, or computer science.
• Strong understanding of IT infrastructure, application ecosystems, cloud environments, and monitoring tools.
• Proven experience in a management position, preferably in IT systems, operations, or information security.
• Proficiency in English.
• Strong analytical, organizational, prioritization and problem-solving skills.
• Ability to maintain composure and take decisive action during high-impact incidents.
• Excellent communication, leadership, and teamwork abilities.
• Familiarity with insurance regulations is a strong advantage.
• Commitment to continuous learning and staying updated on IT developments.
• Ability to use AI technologies such as ChatGPT, Copilot etc.

What we offer

• Offer a hybrid work model balancing in-person collaboration and remote work.
• Provide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.
• Support lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.
• Present excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions.

94307 | IT & Tech Engineering | Management | Non-Executive | Allianz Bulgaria | Full-Time | Permanent