Are you ready for a career with Allianz?
Are you passionate about helping customers every day when they need us most?
Even if you don’t tick all the boxes, we encourage you to apply!
This role offers a challenging and highly rewarding environment, perfect for people looking for career development, growth and a supportive team.
4-6 weeks of onsite training.

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being

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Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

Managing a national based portfolio of motor claims though to settlement.
Handling a high volume of inbound and outbound calls in a fast-paced environment.
Providing excellent customer service to our customers in a timely and efficient manner.
Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
Understanding and adhering to all relevant policies, while working within the compliance and regulatory requirements of the role.

About you

Passionate about excellent customer service with a strong customer service based background with the ability to balance a customer first approach, empathy and compassion with the best commercial outcome for AAL.
Managing an incoming call queue to support customer and stakeholder claim enquiries
Managing outbound calls and written correspondence (inclusive of letter writing) to customers and stakeholders to discuss claim enquiries, policy coverage and manage claim fulfilment
Managing a diverse portfolio of Domestic Home and Contents or Landlord property claims up to $100,000
Ability to assess and analyse expert reports to evaluate against the policy product to determine decisions and coverage
Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
Pays high attention to detail by completing tasks with thoroughness and accuracy demonstrating strong solution-focused approach
Able to work collaboratively in a team environment and maintain a hybrid working dynamic of in office and home
Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
Excellent verbal and written communication skills
Previous insurance claims experience or case management preferred but not mandatory.
A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.