We are seeking a sophisticated Key Account Manager to lead our most valued partnerships. In this role, you won’t just manage accounts—you will act as a strategic consultant, navigating complex business landscapes to ensure long-term growth and unparalleled client satisfaction.

Key Responsibilities

Strategic Account Leadership

• Be the Face of the Brand: Act as the primary lead for large-scale accounts, delivering on our Client Value Proposition.
• Strategic Planning: Define and execute 2–3 year strategic account plans, anticipating future needs and market shifts.
• Market Intelligence: Gather and share insights to proactively address industry challenges and maintain a competitive edge.
• Performance Reviews: Lead in-depth account reviews, discussing claims experience, service performance, and future opportunities.

Elevating Client Experience

• Innovative Problem Solving: Identify and implement tailored solutions to address unique client business challenges.
• Swift Resolution: Independently manage escalations with a client-centric mindset to ensure seamless interactions.
• Feedback Loops: Proactively analyze client experience data to optimize processes and boost "client stickiness."

Renewals & Portfolio Growth

• Negotiation: Independently lead renewal negotiations to achieve mutually favorable outcomes while improving portfolio profitability.
• Tenders: Lead comprehensive responses for existing client tenders to retain and expand business.
• New Business Support: Manage the seamless implementation of new clients and identify cross-selling opportunities for additional products and services.

Key Requirements

• Experience: Minimum of 5 years in an Account Management role within Financial Services, specifically handling large, high-value relationships.
• Education/Certification: Completion of (or active progress towards) Irish Insurance Examinations or an equivalent international qualification.
• Tech Savvy: Proficiency in MS Office (Excel, PowerPoint, etc.). Previous experience with Salesforce is a significant advantage.
• Results-Driven: Proven ability to produce high-quality work under tight deadlines in a fast-paced environment.
• Sales Acumen: Previous sales experience is preferred, with a focus on negotiation and relationship deepening.