Job Purpose:

Allianz Partners has a high ambition to develop Specialty Lines worldwide. As part of Global Operations, the Specialty Lines team is responsible for three Sub-Lines of Business: Easy Living, MDDR, and Automotive Warranty.

This role oversees a team of specialists and aims to provide timely operational support to our platform teams by enabling:

• AI-driven Fraud Prevention & Management procedures and controls.
• AI-enhanced Quality Assurance (including Leakage Control).
• AI-powered Intraday Workforce Management (WFM) and Advanced Data Analytics.
  
  
  

The role ensures robust procedures are in place to comply with standards and regulatory needs, enabling capabilities to deliver AI-enabled data excellence, predictive analytics, and proper operational risk management.

Key Responsibilities:

Global Strategy and Local Execution:

Collaborate with experts globally and support local execution through country specialists in the following areas:

• Fraud Prevention and Management, leveraging AI-driven tools and machine learning models.
• Quality Assurance (including Leakage Control), supported by AI-enhanced process mining and predictive analytics.
• Intraday Workforce Management and Data Analytics, utilizing AI-powered workforce optimization tools and advanced analytics platforms.
  
  
  

Fraud Prevention and Management:

• Execute strategy and guidelines in Fraud Management, connecting with fraud experts, Centers of Expertise (CoE), and global interfaces and stakeholders.
• Ensure adoption and acceleration of global practices and state-of-the-art tools, including AI-driven fraud detection systems, real-time anomaly detection, and machine learning models to enhance fraud analytics and support cost containment processes.
  
  

Quality Assurance and Leakage Control:

• Execute strategy and guidelines in Quality Assurance and Leakage Control, developing and enabling robust processes, controls, reporting, and continuous improvement.
• Ensure adoption and acceleration of global standards, practices, and state-of-the-art tools, including AI-enhanced process mining, automation, and predictive analytics, to improve quality assurance and leakage control.
• Collaborate with QA/leakage experts, Heads of Operations, and process specialists to implement AI-enabled continuous improvement techniques.
  
  
  

Intraday Workforce Management and Data Analytics:

• Support collaboration and data collection processes with Local Excellence & Performance experts, leveraging AI-powered workforce optimization tools, predictive workforce analytics, and AI-driven decision-making platforms to enhance operational efficiency.
• Utilize advanced AI techniques to analyze workforce trends, optimize resource allocation, and improve operational performance.
  
  
  

Key Requirements:

Experience and Skills:

• Proven experience in leveraging AI-driven tools and techniques for operational excellence, fraud prevention, quality assurance, workforce management, and data analytics.
• Strong knowledge of global standards, tools, and AI-powered solutions in fraud analytics, quality assurance, and leakage control.
• Expertise in advanced AI techniques, including machine learning, predictive analytics, process automation, and real-time anomaly detection.
• Strong stakeholder management and collaboration skills, with the ability to work across global and local teams.
• Analytical mindset with a focus on AI-enabled data-driven decision-making and continuous improvement.
  
  
  

Education and Qualifications:

• Degree in Business Administration, Operations Management, Data Analytics, or a related field.
• Certifications in Lean, Six Sigma, or ISO standards are a plus.
• Familiarity with AI tools and platforms such as Celonis, Tableau, Power BI, or other advanced analytics tools is highly desirable.
  
  
  

Personal Attributes:

• Strong problem-solving skills and a proactive approach to challenges.
• Excellent communication and interpersonal skills to engage with diverse teams and stakeholders.
• Ability to work in a fast-paced, global environment and manage multiple priorities effectively.

Allianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.