Overall Objectives of Job

• Assist in supporting IT production operations, including IT applications and infrastructure, under the guidance of senior colleagues.
• Support efforts to enhance IT production quality by participating in follow-up activities after outages.
• Help manage the CPI (Change, Problem, Incident) process within the OE/region
• Assist in engaging with stakeholders to ensure transparency in the quality of IT services, projects, and processes.
• Support compliance and alignment of IT processes with Allianz Technology's process landscape and external standards.
• Collaborate with senior team members to support the fulfilment of requirements from the DORA framework, particularly in incident management.
• Contribute to regular analysis and reporting, to address quality and performance-related issues.
• Assist in analysing KPIs and data to identify trends and prepare reports for regular service review meetings.
• Ensuring team collaboration & working co-operatively to achieve a common goal

Duties and Responsibilities

• Assist in supporting IT production operations, including IT applications and infrastructure, under the guidance of senior colleagues.
• Support efforts to enhance IT production quality by participating in follow-up activities after outages.
• Help manage the CPI (Change, Problem, Incident) process within the OE/region
• Assist in engaging with stakeholders to ensure transparency in the quality of IT services, projects, and processes.
• Support compliance and alignment of IT processes with Allianz Technology's process landscape and external standards.
• Collaborate with senior team members to support the fulfilment of requirements from the DORA framework, particularly in incident management.
• Contribute to regular analysis and reporting, to address quality and performance-related issues.
• Assist in analysing KPIs and data to identify trends and prepare reports for regular service review meetings.
• Ensure compliance with all regulatory and compliance requirements.
• All Az Tech employees must consistently comply with Information Security policies.
• Maintain awareness of all ISMS principles and guidelines

Qualification, Experience, Technical and Functional Skills

• A minimum of 5-8 years of experience in IT consulting or Production support.
• Fundamental understanding of IT Operations and techniques.
• Major understanding of CPI- Change, Problem and Incident Management Process.
• Familiarity with PowerBI or any other reporting tools.
• A university degree in IT management, business administration, computer science, or equivalent professional experience.
• Strong communication and interpersonal skills.
• Proficiency in English is essential and mandatory.
• Self-motivated with proactive problem-solving abilities.
• Experience in a multinational organization is advantageous.
• Demonstrated success in managing complex IT projects, preferably within the Financial Services sector.
• Proven leadership capabilities with a dynamic approach to driving team commitment and fostering long-term, trusted relationships with stakeholders.
• Extensive knowledge of project management practices, methods, and tools, with a track record of delivering projects in a Scaled Agile environment.
• Strong commercial acumen and business awareness, with a comprehensive understanding of relevant systems and processes, and the ability to propose innovative solutions and initiatives.
• High level of technology awareness, including systems, technologies, and development cycles.
• Excellent collaboration, teamwork, and team management skills, with the ability to thrive in a cross-functional environment as well as independently.
• Exceptional written, verbal, and interpersonal communication skills in English.
• Ability to provide leadership and guidance to development teams.
• Proficient in stakeholder management.
• Experience in transformation projects is required

Functional

Experience of working in Insurance domain is an advantage