Health Insurance Member
Allianz
Şile/İstanbul, Türkiye
What We Expect From You?
Bachelor’s degree in related fields (preferably Banking, Insurance, Business Administration, or Industrial Engineering).
Proficiency in technical insurance processes (Quotation, Policy Issuance, Claims) or a strong willingness to learn.
Experience or theoretical knowledge in System Testing and User Acceptance Testing (UAT).
Ability to use a solution-oriented professional tone in customer complaint management processes.
Strong analytical thinking skills with high attention to detail and the ability to maintain effective communication with operational units.
- Having knowledge in Artificial Intelligence (AI) development, Data Analytics, Data Intelligence, AI/Data Strategy, and ChatGPT
How Can You Make an Impact?
Conduct end-to-end functional screen tests and print/documentation tests for new or updated insurance products.
Ensure that all parameters (premium, coverage, discounts/loadings) are correctly defined throughout the policy production cycle, from the initial quote to the final issuance.
-
Work in coordination with operational departments to test the full policy lifecycle (e.g., verifying if a claim can be successfully opened against a newly issued policy).
Meticulously monitor and respond to feedback received via customer complaint platforms.
Analyze pricing-related complaints to verify the system's calculation logic and provide data-driven insights to relevant departments for necessary improvements.
-
Translate product-related feedback into actionable inputs for system testing processes to develop proactive solutions.
