COMMUNICATIONS MANAGER - CONSUMER - SYDNEY

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to support the Senior Communications Manager in the delivery of essential customer communications across the Allianz business. The role is responsible for the end-to-end execution of customer communications, ensuring accuracy, compliance, timeliness and customer clarity, while contributing to continuous improvement initiatives that enhance customer experience and operational efficiency.

About the role

• Manage the complete lifecycle of essential customer communications (Email, SMS, Mail, Cover Letters), including briefing, creative development, targeting, approvals, QA, and timely execution.
• Oversee GTM calendars and release schedules, ensuring alignment with BAU, Print, IT, and business stakeholders to deliver communications on time with controlled changes.
• Maintain a comprehensive communications library (templates, targeting rules, audit trails) while ensuring brand consistency, legal, compliance, privacy, and accessibility standards.
• Track and report on communication metrics (delivery, engagement, accuracy, timeliness, cost) and leverage insights for continuous improvement.
• Contribute to the improvement of communication platforms (e.g., Thunderhead, Smart Communications), SOPs, control frameworks, and governance initiatives.

About you

• 5 -7+ years managing large-scale, high-volume customer communications programs across multiple channels (print, email, SMS, digital)
• Proven ability to translate and coordinate the delivery of communication briefs into simplified, human-centred messages, working across multiple stakeholders and teams.
• Strong working knowledge of Customer Communications Management (CCM) platforms (e.g., Thunderhead, SmartComms)
• Understanding of privacy, consent, accessibility and disclosure obligations in customer communications, and experience operating within regulated industries.
• Knowledge and understanding of communications, its impact on customer experience (CX), across the customer lifecycle and journey stages.
• Experience working with IT Data teams and understanding of data feeds to ensure delivery of customer communications and population of dynamic content, and personalised messages.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.

• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.

• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!

• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers